Midlands Escape Room Operational Support Manager

Tenpin Ltd; Redditch; On-site; GBP 45,000; Full time

Job summary

A leading entertainment company in the UK is seeking an Escape Rooms Operational Support Manager to drive sales growth and enhance customer experience. The role involves coaching teams, overseeing marketing initiatives, and ensuring operational excellence. The ideal candidate will possess strong leadership and communication skills, with a creative approach to customer engagement. This full-time position offers a salary of £45,000 per annum and extensive benefits including enhanced leave and pension contributions.

Benefits

Enhanced Maternity, Paternity, Adoption leave

Enhanced pension contribution – 5% joint contribution

Discretionary Bonus Scheme

Retailer discounts and Best Doctors

Free Bowling

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Responsibilities

• Drive sales growth and enhance customer experience.
• Coach and develop teams to maintain high standards.
• Oversee marketing initiatives for effectiveness.

Skills

Strong leadership and coaching skills

Commercial awareness with a results‑driven mindset

Excellent communication and relationship‑building abilities

Problem‑solving skills under pressure

Creativity to develop marketing and customer experiences

Job description

Responsibilities

As our Escape Rooms Operational Support Manager, you'll be the driving force behind sales growth, exceptional customer service, and operational excellence. You'll work closely with site teams to ensure every game runs smoothly, customers leave with a smile, and our Escape Rooms stand out from the competition. You'll coach and develop teams, making sure they have the tools, training, and motivation to deliver our high standards. From spotting opportunities for improvement to celebrating wins, you'll keep performance on track and morale high. You'll also oversee marketing initiatives— from national campaigns to local promotions— ensuring they're creative, relevant, and effective. By keeping an eye on performance data, you'll know exactly where to focus your efforts to maximise impact.

Qualifications

• Strong leadership and coaching skills
• Commercial awareness with a results‑driven mindset
• Excellent communication and relationship‑building abilities
• Problem‑solving skills under pressure
• Creativity to develop engaging marketing and customer experiences

Compensation

£45,000.00 per annum

Employment Type

Full time NEW – Staff work leading teams and creating exceptional customer experiences.

Benefits

• Enhanced Maternity, Paternity, Adoption leave
• Enhanced pension contribution – 5% joint contribution
• Discretionary Bonus Scheme
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.