Middleware Infrastructure Analyst

NatWest Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider is looking for a Middleware Infrastructure Analyst to support operational health and technology performance. The ideal candidate will communicate complex technical concepts effectively, have a strong background in Agile or DevOps, and possess technical knowledge of various platforms and applications. This role emphasizes stakeholder collaboration, compliance, and risk management in a dynamic environment.

Qualifications

• Strong background in Agile or DevOps environments.
• Technical knowledge of platforms, technologies, and products.
• Excellent collaboration and stakeholder management skills.

Responsibilities

• Support operational stability and technology performance.
• Drive root cause analysis for incidents.
• Ensure compliance with standards.
• Participate in platform risk culture.
• Simplify platform architecture and solutions.
• Build relationships with stakeholders.

Skills

Communication of technical concepts

Collaborative skills

Knowledge of WebSphere application

Incident management

Experience in Agile/DevOps

Knowledge of RHEL/AIX

Technical knowledge of Cloud concepts

Tools

Jira

Confluence

Shell scripting

Python

UCD

Oracle

MQ

Job description

Join us as a Middleware Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

What you'll do

As a Middleware Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Second level or third level of support point for incidents, working with Recovery Management/ Infrastructure Services to support root cause analysis and drive relevant recovery activities.
• Ensure that applications and infrastructures are fully compliant with mandated standards and you’ll collaborate with feature teams to understand the upcoming changes and prevent potential issues occurring
• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
• Establish an environment of continual focus on automation, scalability, continuous integration, and continuous delivery

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’ll look to you to demonstrate:

• Technical knowledge, including platform, technology, products and domains
• Experience in WebSphere application(IHS, ND, Liberty), RHEL/AIX, Oracle, MQ, UCD, Cloud concepts and with knowledge of recovery, incident and problem management.
• Technical knowledge, including platform, technology, products and domains e.g. DxAPM, Shell scripting, Jython, Python, Jira, Confluence, Artifactory, SNOW, UCD components, templates and APIs
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• An understanding of operational principles
• Good collaboration and stakeholder management skill