Middle Office Associate – Corporate Client Services (Japanese-speaking)

Centre People; City Of London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading financial institution in London seeks a bilingual Middle Office Associate to support Relationship Managers and manage customer accounts. Ideal candidates should have experience in banking/finance and KYC work, with strong skills in communication, problem-solving, and project management. This is a full-time hybrid role with a salary of up to £45,000 per annum, depending on experience.

Qualifications

• Experience in KYC related work is a huge advantage.
• Banking/Finance industry experience is highly desirable but not essential.
• Strong B2B customer-facing background is essential.

Responsibilities

• Provide day-to-day administrative support to customers and Relationship Managers.
• Liaise with colleagues globally to resolve customer matters.
• Review and update team procedures to align with Global Standards.

Skills

Business-level fluency in Japanese and English

Strong problem-solving skills

Excellent communication skills

Coordination and project management skills

Attention to detail

Tools

Microsoft Office Excel

Microsoft Office Word

Job description

Middle Office Associate – Corporate Client Services (Japanese‑speaking)

Sector Finance (Banking / Securities / Insurance)

Type Full‑time, Permanent

Location London

Salary: up to £45,000 per annum (depending on experience)

A major Japanese bank is recruiting a Middle Office Associate – Corporate Client Services to work in their London office. The role provides full administrative support to Relationship Managers and their Japanese corporate customer portfolios, handling account maintenance, liaising globally, and ensuring compliance with banking procedures.

Eligibility

• Eligible visa: Permanent residence, Spouse, Partner
• Considerable: Working holiday, Graduate (required over 18 months visa remaining)
• Not eligible: Student visa, Immediate visa sponsorship required

Work type: Hybrid (3 days in office)

VISA SUPPORT: Client may consider extending successor’s current visa to a work permit.

Working Hours & Start

Full-time, Monday to Friday 9:00 – 17:00. Start ASAP.

Main Responsibilities

• Provide day‑to‑day administrative support to customers and Relationship Managers for account maintenance matters (complex mandate change, fee taking, account opening / closing, balance confirmation, etc.)
• Liaise with colleagues in different global locations to resolve customer matters.
• Act as a first‑level advisor to customers and internal colleagues and escalte complex issues to management.
• Review and update team procedures to align with Global Standards/UK practice, collaborating with Operations, Compliance & Legal teams.
• Translate broader business decisions into team objectives to drive discipline change.
• Represent the team in internal meetings, sharing opinions and influencing decisionsli>
• Provide advice and guidance to junior staff on bank processes related to account maintenance.
• Oversee junior team members’ work as required.
• Verify customer documentation (mandates, agreements, indemnity) for Planning, Operations and Transaction Banking.
• Under manager’s guidance, collate and analyse operational statistical data for process improvement.
• Develop and maintain effective relationships across the division and other departments in EMEA and Head Office.

Ideal Candidate

• Banking/Finance industry experience (highly desirable but not essential).
• Experience in KYC related work (huge advantage).
• Business‑level fluency in Japanese and English (both writing and speaking).
• Strong B2B customer‑facing background (essential).
• Excellent communication and interpersonal skills.
• Strong problem‑solving, coordination and project management skills.
• Ability to work with urgency and prioritize work.
• Ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• Proactive, motivated approach.
• Calm, performs well under pressure.
• Proficiency in Microsoft Office Excel and Word.

Note: Applicants must have the right to work in the UK; the company cannot offer visa support. We cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. Due to high volumes, we cannot provide individual CV feedback.