Mid-Market Customer Success Manager

Cyber Search Ltd; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global leader in eCommerce solutions is seeking a Mid-Market Customer Success Manager to join their London team. The ideal candidate is a fluent German speaker with experience in managing mid-market accounts. This hybrid role offers a competitive salary up to £45,000 basic plus OTE. Responsibilities include building relationships with clients, delivering insights, and driving engagement to grow accounts.

Qualifications

• 1-3 years experience in Customer Success or Account Management ideally within SaaS, eCommerce, or logistics.
• Proven track record in growing existing client accounts and delivering commercial outcomes.
• Organised, proactive, and skilled at managing multiple projects.

Responsibilities

• Act as the main contact for your client portfolio, coordinating internally to deliver on business objectives.
• Build and nurture strong relationships with client stakeholders, including senior and C-level contacts.
• Identify opportunities to upsell and cross-sell, expanding existing accounts.
• Analyse client performance data and deliver strategic insights through regular reviews and reports.
• Prepare and present QBRs, sharing actionable insights and recommendations.

Skills

Fluent German

Excellent English communication

Customer Success experience

Account Management

Analytical mindset

Education

Degree-qualified or equivalent experience

Job description

Mid-Market Customer Success Manager (German-speaking)
Location: London (Hybrid 3 days office / 2 remote)
Salary: Up to £45,000 basic | £60,000 OTE (including RSUs)

About the Company

Our client is a global leader in cross-border eCommerce, partnering with some of the worlds most recognisable retail brands to help them sell directly to consumers across international markets. Their technology powers growth for hundreds of global names from luxury fashion houses to household retail icons making global shopping local.

The Opportunity

We're searching for a German-speaking Mid-Market Customer Success Manager to join their London team. You'll be the key point of contact for a portfolio of mid-market clients, helping them expand their international eCommerce operations, increase revenue, and create exceptional customer experiences.

This role suits someone commercially minded, data-driven, and fluent in German ideally with experience in SaaS, tech, or logistics solutions. You'll combine account management, client strategy, and performance insight to drive retention and growth.

Key Responsibilities

• Act as the main contact for your client portfolio, coordinating internally to deliver on business objectives.
• Build and nurture strong relationships with client stakeholders, including senior and C-level contacts.
• Identify opportunities to upsell and cross-sell, expanding existing accounts.
• Analyse client performance data and deliver strategic insights through regular reviews and reports.
• Prepare and present QBRs, sharing actionable insights and recommendations.
• Collaborate with internal teams to ensure timely and effective service delivery.
• Anticipate client needs, identify potential risks, and maintain consistently high satisfaction levels.

About You

• 1-3 years experience in Customer Success or Account Management ideally within SaaS, eCommerce, or logistics.
• Native or fluent German speaker with excellent English communication skills.
• Proven track record in growing existing client accounts and delivering commercial outcomes.
• Analytical mindset comfortable interpreting data and presenting insights clearly.
• Confident presenting to and influencing senior stakeholders.
• Organised, proactive, and skilled at managing multiple projects.
• Degree-qualified (or equivalent experience).

Why Apply

This is a fantastic opportunity to join a fast-growing, publicly listed global business at the forefront of cross-border eCommerce. You'll work with internationally recognised brands, gain exposure to global markets, and be rewarded with strong progression potential.

Please note: Visa sponsorship is not available for this role.