Mid level User Researcher

NEC Software Solutions; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the UK seeks an experienced User Researcher to plan and lead activities on diverse projects, championing user-centred design. The ideal candidate will demonstrate significant skill in user research, have experience in multidisciplinary environments, and ideally possess knowledge of public sector collaboration. The position offers a flexible hybrid work model and an excellent benefits package, including private medical cover and generous holiday options.

Benefits

Private Medical Cover funded by Employer

25 days paid holiday

Life assurance cover

Personal learning budget of £200

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Significant experience in delivering user research projects.
• Experience working with multidisciplinary teams.
• Experience on Public Sector Projects.

Responsibilities

• Plan, facilitate and lead user research activities on various projects.
• Help define the way disciplines work together.
• Support new business and help with proposals and pitches.

Skills

User Research

Qualitative Analysis

Service Design

Facilitation

Written Communication

Proactive Time Management

Education

Degree or professional experience relevant to User Research

Job description

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

NO AGENCIES PLEASE

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.

Job Description

What we’re looking for: We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design.
• Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.

Candidates must be eligible for UK Security Clearance.

Your Skills And Experience

• Multidisciplinary teams – Leading elements of, and advocating for, the user research activities on a project.
• Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved.
• User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project.
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions.
• Service Design – you have an interest in the discipline or some experience in service design thinking and outcomes.
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders.
• Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.
• Proactive and autonomous – being able to manage your own time and budget on both client and internal projects.

How We Work

We work with central and local government, the NHS, justice organisations, voluntary and private sector organisations. We work hand‑in‑hand with our clients and sometimes we’re embedded in their teams for projects. You’ll move on to different sectors after 3 - 12 months because we want you to get a variety of experiences, from applying GDS (government digital service) standards, to improving customer buy‑in.

Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet‑ups where we share our work, discuss its wider implications, and learn about methods. You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers.

All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Qualifications

We welcome applicants from all professional backgrounds. Our minimum criteria is that you have degree or professional experience that is relevant to User Research and ideally experience working on Public Sector Projects.

Candidates must be eligible for UK Security Clearance.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees.
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC.
• Giveback days.
• Annual team and company away‑days.
• Personal learning budget of £200.
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning.

Other Information

• The role is a hybrid role, with an expectation of 50% attendance in our studios, and may include occasional travel related to projects.
• Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer

welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Application Materials

We receive applicants from multiple sources - so the application process may vary. Once you have chosen to apply the key things we would like to see in your applications are:

• A CV.
• A Cover Letter – tell us why you think you’d a good fit for the role and why you want to work for NEC Digital Studio. Please aim to keep your covering letter to 1000 words.
• A presentation of no more than 5 pages on a project or process that you led, which demonstrates your qualification for the role. This could be based on an extract from your portfolio if you have one.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. At NEC Digital Studio, we believe in design practices that make the world more human. NEC Digital Studio was created to put people at the centre of services, positively changing how they experience the world. Everything we design, build and maintain is made for life. Our mission is to empower organisations to be more effective, inclusive and sustainable, through tools, systems and experiences that are intelligent, integrated and intuitive for all. As a people‑first digital studio, we are designing and developing evidence‑led solutions at scale to transform the services used by everyone, every day. We specialise in working with seldom heard voices and diverse user groups. We practice participatory co‑design and ethical research. Our teams are experts in accessibility and digital inclusion.

Discover more at NEC Digital Studio

NEC Digital Studio | Made for Life (necsws.com)