Microsoft Technical Support Engineer - Shifts

Client Server; Manchester; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading software consultancy is seeking a Microsoft Technical Support Engineer to provide critical support for clients, handling a range of technical issues. You should have a strong understanding of the Microsoft tech stack, including Office 365 and Azure. With evening and weekend shifts, there is flexibility for hybrid working. Salary is up to £45k, with opportunities for career growth and training.

Benefits

Salary up to £45k

Pension

Healthcare

Regular social events

Career growth opportunities

Qualifications

• Experience in a similar Technical Support/Desktop Support/Service Desk role.
• Strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID and Azure.
• Great communication and customer service skills.

Responsibilities

• Provide comprehensive technical support to clients.
• Handle full spectrum of technical issues from Tier 1 to Tier 2.
• Manage administration on M365, Power Platform, Intune, and more.

Skills

Experience in Technical Support

Knowledge of Microsoft tech stack

Customer service skills

Working night shifts

Tools

M365

Power Platform

Intune

Azure

Windows Server

Windows Desktops

Job description

Microsoft Technical Support Engineer (Evening and Weekend Shifts) to £45k

Do you have a strong knowledge of the Microsoft tech stack?

You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH :

Please note this is an out of hours support role, covering 1600 to 0030 Monday to Wednesday and day shifts Saturday and Sunday (0830-1700).

Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

About you :

• You have experience in a similar Technical Support / Desktop Support / Service Desk role
• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
• You're collaborative and pragmatic with great communication and customer service skills
• You have experience of working similar night shift patterns

What's in it for you :

• Salary to £45k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities