Microsoft 365 Administrator

Hadley Group; Smethwick; On-site; GBP 38,000 - 50,000; Full time

Job summary

A leading technology firm in Smethwick is looking for a Microsoft 365 Administrator to manage and develop their Microsoft 365 environment. This includes overseeing services like Exchange Online, Teams, and SharePoint, while providing technical support and training to users. Ideal candidates will hold a Level 4-5 qualification in IT or Computer Science and have experience in Microsoft 365 administration. This role offers opportunities for continuous improvement and development within the organization.

Qualifications

• Level 4-5 qualification or equivalent experience in IT or Computer Science.
• Demonstrable experience in technical support or systems administration.
• Knowledge of Microsoft 365 ecosystem and administration.

Responsibilities

• Manage and maintain the Microsoft 365 environment.
• Administer user accounts, licenses, and permissions.
• Provide support and training for Microsoft 365 tools.
• Design and maintain Power Automate flows.
• Enhance collaboration through SharePoint and Teams management.

Skills

Microsoft 365 Administration

End-user support

Power Platform (Power Automate & Power Apps)

SharePoint management

Technical documentation

Training and development

Education

Level 4-5 qualification in IT or Computer Science

Tools

Microsoft 365

Azure AD

Power Automate

SharePoint Online

Microsoft Office Suite

Job description

Hadley Group is a world leader in advanced cold rolled steel technology, with manufacturing facilities in Europe, the Middle East and Southeast Asia. We deliver innovative solutions with applications across sectors as diverse as construction, automotive, industrial and agriculture. Our continuing growth and success is entirely dependent upon our ability to attract, retain and develop the best people, and it is for this reason that we promote continuous personal development for everyone working at the Hadley Group.

JOB DESCRIPTION

The Microsoft 365 Administrator will be responsible for the day-to-day administration, support, and development of the company’s Microsoft 365 environment. This role ensures that users have reliable, secure, and efficient access to all Microsoft 365 services – including Exchange Online, Teams, SharePoint, OneDrive, Power Platform (Power Automate and Power Apps), Copilot, and the Office application suite.

Act as the subject matter expert for Microsoft 365, providing technical expertise, end-user support, training, and proactive improvements to enhance productivity and collaboration across the business.

THE ROLE

Administration and Support

• Manage and maintain the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 security / compliance features.
• Administer and configure user accounts, licenses, groups, and permissions via Microsoft Entra ID (Azure AD).
• Oversee email hygiene, threat protection, data loss prevention (DLP), and compliance settings.
• Manage updates, patches, and feature rollouts across the M365 suite.
• Troubleshoot issues across the Microsoft 365 ecosystem and liaise with Microsoft Support when required.
• Maintain system documentation, configuration records, and change logs.

Power Platform (Power Automate & Power Apps)

• Design, build, and maintain Power Automate flows to streamline business processes.
• Develop and support low-code / no-code Power Apps to improve operational efficiency.
• Work with departments to understand process needs and translate them into technical solutions.
• Manage governance and security of Power Platform usage, ensuring alignment with IT policies.

SharePoint & Teams Management

• Administer SharePoint Online sites, permissions, and document libraries.
• Support and enhance Teams structures, channels, and integration with SharePoint and Power Platform.
• Implement best practices for collaboration, version control, and information security.

Copilot & Office Applications

• Support adoption of Microsoft Copilot across the business.
• Provide configuration and user support for Office applications (Word, Excel, Outlook, PowerPoint, etc.).
• Identify opportunities to leverage Copilot and AI capabilities to drive productivity gains.

End-User Training & Support

• Provide day-to-day technical support to users on Microsoft 365 tools and applications.
• Develop and deliver training materials, workshops, and guidance documents for staff.
• Promote best practices in Microsoft 365 usage and digital collaboration.
• Act as a liaison between IT and business users to identify and resolve technology pain points.

Continuous Improvement

• Stay up to date with Microsoft 365 feature releases, updates, and roadmap changes.
• Proactively recommend improvements, automation, and optimization opportunities.
• Participate in IT projects, upgrades, and digital transformation initiatives.

TRAVEL REQUIREMENTS

• Hadley Group sites within the Midlands. (Driving Licensed needed).
• Hadley Group International sites. (Valid Passport needed).

REQUIRED QUALIFICATIONS AND EXPERIENCE

Education and Qualification(s)

• Level 4-5 qualification (e.g., HND, Foundation Degree, or equivalent experience) in Information Technology, Computer Science, or a related discipline.
• Alternatively, demonstrable equivalent experience in a technical IT support of systems administrator.

Professional / Vendor Certifications (One or more of the following)