Michael Kors Store Manager - White City London

Michael Kors; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global fashion retailer is seeking a Store Manager in Camden Town, United Kingdom. The successful candidate will be responsible for leading a performance-driven team, achieving sales goals, and ensuring operational excellence. Candidates should have proven retail experience, exceptional leadership skills, and a commitment to providing excellent customer service. Knowledge of retail metrics and technology is essential, along with the ability to thrive in a fast-paced environment.

Qualifications

• Proven retail and management experience with a fast-paced retailer.
• Ability to inspire and lead a team effectively.
• Excellent organizational skills with attention to detail.

Responsibilities

• Build and lead a performance-driven store team.
• Drive sales and analyze reports to meet goals.
• Manage store operations and ensure brand standards.

Skills

Team leadership

Performance management

Sales strategy

Customer service

Inventory management

Communication skills

Proficiency in Retail Math

Fluent English

Tools

Microsoft Office

Job description

Overview

Leading with responsibility for all aspects of the management of the store, the Store Manager is responsible for building and leading a team that is dedicated to driving the business. The Store Manager is also responsible for meeting all operational budgets, and developing and maintaining a proactive business plan.

People

• Inspire, lead and coach the store team to create a culture of performance delivery and accountability
• Recruit top talent, training and developing staff to build a team of true Jet Set Ambassadors
• Drive team retention, ensuring actionable Talent and Succession plans are in place
• Support, implement and provide follow-up for all training and onboarding for new joiners
• Take accountability for the regular evaluation of the performance of each Jet Set Ambassador providing feedback and coaching
• Proactively manage and resolve all HR issues in collaboration with HR Department. Ensure image and grooming standards are aligned with brand policy
• Partner with DM to review integrity of PTS, identifying opportunities to improve
• Collaborate with retail partners on sales strategies, product knowledge, brand standards and selling service
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit Service
• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business
• Ensure Jet Set Ambassadors maintain client communication through utilizing all available clienteling apps
• Proactively manage client database and utilize information to increase sales
• Maintain floor presence and lead by example
• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer's best interest
• Ensure to add additional revenue through local customer events
• Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district

Sales

• Meet and exceed sales goals holding self and team accountable for the results
• Analyze reports, and develop action plans to ensure expectations are met or exceeded
• Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets
• Track and communicate business results and opportunities, driving sales and product knowledge
• Ensure sales and unit goals are set for Jet Set Ambassadors and communicated to ensure understanding

Operations

• Ensure store maintenance and auditing programme is aligned to Brand standards
• Control store expenses, continually striving to reduce costs
• Ensure integrity of Inventory Control through bi-annual inventories
• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with LPRM
• Ensure store schedule is optimized, having right people right place right time
• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
• Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity
• Ensure all the Company Communication Platforms are used effectively and relevant actions taken

Technology Proficiency

• Highlight the importance of leveraging technology for inventory, sales and customer experience
• Relevant proven retail and management experience with a fast-paced retailer
• Able to work as a charismatic and inspirational leader
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience
• Able to work under pressure and to thrive in a fast-paced, challenging environment
• Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy
• Proficiency in Retail Math, KPIs and Microsoft Office
• Fluent English

We are an Equal Opportunity Employer M/D/F/V