MI & Reporting Manager

Network Plus; Swansea; On-site; GBP 45,000 - 60,000; Full time

Job summary

A UK utility services provider seeks an MI and Reporting Manager to enhance management information delivery, develop performance dashboards, and ensure compliance reporting across their operations in Wales. The candidate will be responsible for data quality and provide insightful performance metrics to stakeholders, making it pivotal for operational transparency. Ideal candidates will have strong analytical skills and the ability to communicate complex data effectively.

Benefits

Competitive salary

Full benefits package

Qualifications

• A meticulous approach to identify and correct anomalies in reporting.
• Ability to manage workload and prioritize tasks effectively.
• Interpersonal skills for collaboration and effective solutions.
• Expertise in analyzing complex data for business decisions.
• Strong verbal and written communication to present data insights.

Responsibilities

• Design and maintain KPI dashboards and MI reports.
• Ensure data quality and integrity in databases.
• Provide real-time visibility of performance metrics.
• Produce monthly and quarterly compliance reports.
• Support governance reviews with performance insights.

Skills

Attention to detail

Time Management

Teamwork & Collaboration

Analytical & Problem-Solving Skills

Communication Skills

Network hardware configuration

Wireless network systems

Printing technologies

Job description

Description

The MI and Reporting Manager will lead the development, delivery, and continuous improvement of management information (MI), performance dashboards, and compliance reporting across the Welsh Water contract. This role is pivotal in ensuring data-driven decision-making, operational transparency, and contractual compliance.

Key Responsibilities

• Design and maintain KPI dashboards and MI reports to support operational, commercial, and HSEQ teams.
• Maintain high standards of data quality and integrity within the relevant databases, specifically within the BI Reporting database.
• Ensure real-time visibility of performance metrics via live systems accessible to Welsh Water and internal stakeholders.
• Produce monthly and quarterly reports summarising compliance with the contractual obligations.
• Interrogate and interpret large volumes of data to identify, support and challenge business opportunities.
• Support governance reviews and steering groups by providing detailed performance insights and audit-ready documentation.
• Translate business requirements into specifications for new solutions.

Experience and Qualifications

• Attention to detail: A meticulous approach is vital for identifying and correcting anomalies that could affect reporting results.
• Time Management: The ability to manage workload and prioritize tasks to meet deadlines is important.
• Teamwork & Collaboration: Interpersonal skills to collaborate with others and deliver solutions effectively are valuable.
• Analytical & Problem-Solving Skills: The ability to analyze complex data, identify discrepancies, and interpret findings to support business decisions is crucial.
• Communication Skills: Strong verbal and written communication skills are necessary for interpreting client requirements and presenting data insights clearly to stakeholders.
• Network hardware configuration and troubleshooting.
• Wireless network systems.
• Printing technologies.
• A very analytical mind, able to tackle a problem from different angles and make decisions quickly.
• Strong communication – good written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user‑friendly language.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award‑winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.