Metering Technician

Severn Trent Water; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading water utility company in Birmingham is seeking a Metering Technician to work outdoors and engage with customers. The role involves gathering meter readings and addressing billing queries, requiring strong interpersonal skills and the ability to adapt in challenging situations. Benefits include 25 days holiday, a pension scheme, and dedicated training opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Volunteering days

Qualifications

• Ability to think objectively to plan and resolve work.
• Experience in a target-driven environment.
• Confidence in discussing work and challenging quality.

Responsibilities

• Gather meter readings and investigate billing queries.
• Speak confidently to customers about technical issues.
• Adapt quickly to difficult situations.

Skills

Strong interpersonal skills

Negotiating skills

Influencing skills

Ability to manage jobs to completion

Proactive attitude

Job description

We are currently recruiting for a Metering Technician in B1 to B10 or B12, B13, B14 postcode area.

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

We have an exciting opportunity for someone to join our Field Team as a Metering Technician.

This is a great role that keeps you busy out and about in our communities. It is a varied role that is responsible for carrying out a range of activities such as gathering meter readings and investigating customers billing queries. You’ll need to be able to speak confidently to customers and guide them if any technical issues arise. If you are used to dealing with customers and can adapt quickly to difficult situations, this is a plus!

You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can. Having a full UK Driving License is required.

SET SHIFTS AND NO WEEKENDS

Monday, Wednesday and Friday 8:00am – 16:00pm

Tuesday and Thursday 8:00am – 15:45pm

Furthermore this is an outdoor role, working in all weathers, so if you don’t mind being outside and love getting stuck right in, let me tell you more.

WHAT YOU’LL BRING TO THE ROLE

• Strong interpersonal, negotiating and influencing skills
• Ability to think objectively to plan, prioritise and resolve work in the most effective way possible
• The ability to work in a demanding target driven environment as part of a remote based team.
• Confidence to review and discuss work carried out by contract partners and challenge quality and effectiveness of work where required.
• Ability to manage jobs through until completion, share learnings with your team and deal with customer escalations and complaints where required.

You’ll need to be proactive and have the right attitude to work as you will be out on site most of the time.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• 25 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media.

PS. we’ll always let you know the outcome of your application after the closing date – so keep an eye on your phone and emails.