Metering Billing & Dispute Analyst

Calisen; Wigan; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions provider in Wigan seeks a Metering Billing and Dispute Analyst to ensure the accuracy of billing processes. Responsibilities include processing billing data, generating invoice files, and resolving disputes. Candidates should have strong analytical abilities, proficiency in Excel, and excellent communication skills. This permanent full-time role offers a hybrid working pattern and various benefits including life assurance and enhanced family leave.

Benefits

Birthday Off

Life Assurance: 4x your salary

Enhanced Maternity & Paternity Leave

My Rewards Platform

Medicash Health Expense Claims

24/7 Employee Assistance Programme

Professional Growth Opportunities

Company Sick Pay

Pension Plan

Holiday Entitlement: 22 days + 8 bank holidays

Qualifications

• Strong analytical skills with excellent attention to detail.
• Proficiency in Microsoft Excel.
• Ability to investigate and resolve discrepancies using structured problem‑solving approaches.
• Clear communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Ensure accurate and timely processing of billing-related data.
• Generate and validate invoice files.
• Manage automated invoice exceptions and resolve disputed work.
• Track and analyse billing and dispute activities.

Skills

Strong analytical skills

Proficiency in Microsoft Excel

Clear communication skills

Strong organisational skills

Job description

The Vacancy

Calisen Metering is a leading provider of metering services across the UK, supporting the transition to smarter, more sustainable energy solutions. We pride ourselves on delivering accurate, efficient, and customer-focused metering operations that meet industry standards and contractual obligations.

We are now seeking a Metering Billing and Dispute Analyst to join our dynamic team and play a key role in ensuring the accuracy and integrity of our billing processes.

This permanent full-time role follows a hybrid working pattern from our Wigan Head Office.

Job Purpose

As a Metering Billing and Dispute Analyst, you will ensure accurate and timely processing of billing-related data for metering services. This includes generating and validating invoice files, managing automated invoice exceptions, and resolving disputed work. You will track and analyse billing and dispute activities, support continuous improvement initiatives, and ensure compliance with contractual and industry standards.

Desirable Skills & Knowledge

• Strong analytical skills with excellent attention to detail.
• Proficiency in Microsoft Excel.
• Ability to investigate and resolve discrepancies using structured problem‑solving approaches.
• Clear communication skills, both written and verbal, with the ability to present data effectively.
• Strong organisational skills with the ability to manage multiple priorities.

What We Offer

• Hours: Full-time, Monday to Friday, 37.5 hours per week.
• Birthday Off: Celebrate your day, on us!
• Life Assurance: 4x your salary – peace of mind for you and your loved ones.
• Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
• My Rewards Platform: Discounts from hundreds of top retailers.
• Medicash Health Expense Claims: Claim back on health costs and enjoy discounts.
• 24/7 Employee Assistance Programme: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.
• Company Sick Pay: Supporting you during unexpected health challenges.
• Pension Plan: Secure your future with our robust scheme.
• Holiday Entitlement: 22 days + 8 bank holidays, increasing to 33 days with service.

Our Commitment to Inclusion

Calisen is proud to be a Real Living Wage and an inclusive employer. We’re committed to creating a workplace where everyone feels respected, supported, and able to thrive. We’ll make reasonable adjustments during the recruitment process and throughout your employment.

Our Recruitment Process

We partner with Cappfinity to deliver psychometric and situational assessments. These tools help us understand your natural strengths and how you might approach real‑life scenarios relevant to the role. If your application progresses, you’ll receive full details and support to complete the assessments. Adjustments are available to ensure accessibility for all candidates.

Next Steps

If you’re ready to take on this exciting challenge and make a real impact in metering services, apply today!

Please note: All successful applicants will undergo employment, background, and criminal record checks appropriate to the role.