Metering and Billing Adviser

Business Stream; City of Edinburgh; On-site; GBP 24,000 - 25,000; Full time

Job summary

A major UK water retailer based in Edinburgh is seeking an enthusiastic Billing team member. This role involves managing the billing cycle, ensuring timely bills, and providing excellent customer service. Candidates should have strong attention to detail and experience in customer interactions. This position offers a starting salary of £24,255 with opportunities for growth within a supportive and inclusive team environment.

Benefits

10% annual bonus potential

Attractive pension plan

31 days annual leave plus six bank holidays

Subsidised canteen

Free gym membership

Employee discounts

Qualifications

• Experience of working closely with customers and delivering exceptional customer service.
• Capability to manage multiple tasks using various systems and data sources.

Responsibilities

• Responsible for the complete billing cycle.
• Ensure accurate and timely bills to customers.
• Maintain detailed records of customer communications and actions.

Skills

Attention to detail

Customer service experience

Problem solving

Job description

Are you able to think beyond the obvious?

We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution.

About the role

Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process.

Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You'll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures.

Above all, we're looking for people who are committed to delivering excellent customer service in everything they do.

What makes you just right for us?

Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales.

To be successful you will have experience of working closely with customers and delivering exceptional customer service. You'll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.

What's in it for you?

You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months).
• Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays.
• Subsidised canteen and free gym membership
• Employee discounts

Why we're the right fit

We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.

Who we are

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.

Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

How to make this job all yours

We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 8 December at 5pm.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.