MES Workshop Manager

Siemens Healthineers AG; Worcester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

26 days of holidays

Flexible benefits, including medical

Pension contribution (match up to 10%)

Option to purchase company shares

Volunteering days

24/7 employee assistance programme

Job summary

Siemens Healthineers is seeking a Workshop Manager to lead the MES Workshop in a hospital environment, delivering engineering support for the MES contract and ensuring attainment of KPIs. The role emphasizes LEAN practices, staff development, and compliance with quality, H&S, and regulatory standards.

You will manage engineers, liaise with NHS staff and external service stakeholders, and drive continual improvements while supporting the management team as needed.

Qualifications

• Electronics, Medical or Engineering Degree or HNC (or equivalent).
• Minimum 5 years’ MES/EBME workshop experience in a hospital setting.
• Strong knowledge of engineering principles and service delivery.
• Experience in meeting SLAs and customer satisfaction targets.
• Proven mentorship and leadership skills.
• Experience troubleshooting and repairing electro-medical equipment.
• Ability to design and implement process improvements.
• Good written and verbal communication.
• Proficient in Microsoft tools and service-management software.

Responsibilities

• Lead the MES Workshop in line with contractual obligations, processes and targets.
• Act as Line Manager to engineers, conduct development dialogues and mentor staff.
• Manage contracts SLAs and KPIs to ensure compliance with customer expectations.
• Compile data for Monthly Management Reports and cover in the MES Manager's absence.
• Ensure compliance with Work Instructions, Quality Procedures, Health & Safety guidelines and regulatory requirements.
• Contribute to Quality Management System and participate in audits as required.
• Achieve Customer Satisfaction targets and maintain strong customer relationships.
• Develop relationships with NHS clinicians, staff and management across levels.
• Support MES Engineers through training and professional development.
• Identify and implement process improvements to increase efficiency and reduce costs.
• Attend/lead meetings with customers, teams and suppliers as required.

Skills

Leadership

Team management

Communication

Problem solving

Education

Engineering/Electronics/Medical Degree or HNC

Tools

Microsoft Office

Job description

Job Requirements

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The role of Siemens Healthineers Workshop Manager is to lead a team and to manage engineering support functions to facilitate the Managed Equipment Service (MES) operations such that Siemens Healthcare discharges its contractual obligations in line with the Company's Values.

This will involve the management of the EBME Workshop in line with company policy, ensuring that engineering support is available for all operational hours, fostering a LEAN environment with a focus on continual improvement, communication with internal and external service stakeholders; providing support to colleagues and ensure that all assigned tasks and responsibilities are performed accurately and efficiently. The post holder will work delivering a range of medical engineering services in line with the MES contract. The service is provided in accordance with Key Performance Indicators (KPIs) and aims create and maintain consistently high customer and staff satisfaction.

An element of the position will be to provide support to the management team when required.

Main Tasks and Responsibilities

• Management of the MES Workshop and the activities in accordance with Siemens contractual obligations, defined processes, and personal targets.
• Act as Line Manager to all engineers in the department including conducting PLP dialogues and managing staff development.
• Have a good awareness of the local customer contract and the KPIs contained within it in order to manage the team to ensure compliance with contractual SLAs.
• Collate all pertinent data for the Monthly Management Report and be able to produce it in the absence of the MES Manager.
• Ensure that the team comply with all relevant Work Instructions, Quality Procedures, Health and Safety Guidelines, Regulatory Requirements, and Codes of Conduct.
• Actively contribute to our Quality Management System by ensuring adherence to processes (including BCP) across the team. Participate in Quality Audits when they occur.
• Achievement of Customer Satisfaction targets.
• Develop and maintain good relationships with the customers/teams and suppliers at all levels and attend/run meetings when required with customers/teams/suppliers.
• Assisting with the development and training MES Engineers within the team.
• Development of long-term relationships and constructive engagement with the NHS clinicians, staff and management at appropriate levels pursuant to the Company's objectives and Values.
• Maintain the Company's standards of Compliance, Quality and Health & Safety as they relate to the MES operations.
• Actively seek and initiate process improvements to improve efficiency and cost savings.
• Maintain the Company's standards of Compliance, Quality and Health & Safety as they relate to the MES operation.
• Attend any appropriate training courses, meetings and/or conferences which are relevant to the role / support work being done within the MES contract.
• Other duties that are appropriate to the role as and when required to meet the operational needs of the Company.

Work Experience

• The successful candidate will hold Electronics, Medical or Engineering Degree or HNC (or equivalent qualification or experience).
• Proven post qualification work experience gained within a Managed Equipment Services (MES) / EBME workshop within a hospital environment minimum 5 years.
• Sound knowledge of engineering principles and how they are applied in practice.
• Have a good understanding of working to service level agreements and customer satisfaction targets.
• Proven mentorship and leadership skills.
• Experience of troubleshooting and repairing Electro medical equipment.
• Able to construct and implement process and process change.
• Good communication skills both written and verbal.
• Knowledge of Microsoft packages and service management software.

The post will offer extensive product and personal training opportunities.

Benefits

• 26 days of holidays
• Flexible benefits, including medical cover
• Pension contribution (match up to 10%)
• Option to purchase company shares
• Volunteering days
• Support from our 24/7 employee assistance programme