Merkur Slots - Venue Manager - Wakefield

MERKUR Casino UK; Wakefield; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Monthly bonus scheme

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Slots in Wakefield is seeking a Venue Manager to maximise sales and lead a high-performing team. You will ensure top-class customer service, accurate reporting, and strong operations while driving promotional activities and responsible gaming compliance.

The role requires leadership experience in retail/hospitality or gaming, with budgeting awareness and ability to manage day and night shifts. Join a market-leading business with career progression opportunities and a comprehensive

Qualifications

• Management experience within retail, hospitality or gambling sector is required.
• Experience with management reporting and administration.
• Experienced managing a team and creating staff rotas.
• Excellent communication and organisational skills.
• Able to work day and night shifts; flexible availability.
• Understanding of budgeting and P&L reports.

Responsibilities

• Overall responsibility for venue performance and profitability.
• Lead marketing, promotions and events at the venue.
• Ensure high standards of presentation and customer service.
• Manage cash and assets with risk minimisation.
• Recruit and train venue team and monitor performance.
• Monitor machine income and achieve KPIs and audits.
• Maintain health and safety practices and safeguarding measures.

Skills

Team management

Staff rotas

Budgeting & P&L

Management reporting

Communication & Organisation

Flexibility

Customer service

Tools

Excel

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! **Position:** Venue Manager - Wakefield**Salary:** £36,340.20 per annum**Hours per week:** 45 At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you. **Who Are Merkur?**MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? **About you:**As well as maximizing sales in the venue through a range of marketing and promotional activity you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.* Ability to work to budgeted targets* Management experience within retail, hospitality or the gambling sector is desired* Experience with management reporting and administration* Experienced managing a team* Experience with creating staff rotas* Excellent communication and organisational skills* Ability to be flexible and adaptable* Understanding of budgeting as well as Profit and Loss reports* Flexibility to work both day and night shifts (if your venue is a 24-hour operation) **Benefits:*** 28 days holiday (including Bank Holidays)* Monthly Bonus Scheme* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme **Duties include but not limited to:*** Overall responsibility for the performance and profitability of a licensed gaming centre* Champion company standards and best practice within venue.* Ensure marketing, promotional activities and events are delivered correctly.* Physical and personal security is maintained.* Cash/assets are controlled, and any risk of loss is minimised* Excellent customer service at all times, building and maintaining relationships with regular customers.* Operate in accordance with LCCP.* Development of your team and training to be completed in line with launches, refreshed and in line with company policy.* Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner* Recruitment and training of any new team members for your venue* Market and competitor awareness* To ensure venue cash collections are carried out in accordance with Company procedures.* To monitor and analyse machine income levels.* To achieve KPIs and audits; this includes international, compliance, etc.* Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.* Ensure that all administration tasks are completed at the correct time and to the required standard.* To actively manage and promote safeguarding and social responsibility measures.* To respond positively, promptly and appropriately to all customer feedback / enquiries.* To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.* To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief. Want to know more? Apply today and our recruitment team will be in touch!