Merkur Slots Supervisor - Part Time - Dagenham

Merkur Casino; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gaming venue in Greater London is seeking a Supervisor to support and mentor the team, ensuring high standards of customer service and compliance. The ideal candidate will have experience in a supervisory role within the gaming or hospitality sectors, strong communication skills, and the ability to manage various operational duties. The position offers excellent career progression opportunities and a quarter bonus scheme.

Benefits

28 days holiday including Bank Holidays

Quarterly Bonus Scheme

Career Progression Opportunities

Contributory Pension Scheme

Life Assurance

Employee assistance programme

Discounts with high street retailers and restaurants

Qualifications

• Proven experience as a supervisor or in a similar role within the gaming, retail, or hospitality industry.
• Ability to work independently and as part of a team.
• Willingness to learn and develop.

Responsibilities

• Ensure targets are met and maintain team morale and productivity.
• Manage opening, trading, and closure of the venue.
• Enforce compliance and security procedures.
• Promote a positive company image to customers.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Leadership and mentoring ability

Flexibility to work various shifts

Job description

Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given. Duties include but not limited to:

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
• Full job description can be supplied
  We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be able to work on your own initiative, as well as part of a team. Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
• A willingness to learn and develop, If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!
• MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
  28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme