Merchant Services Lead — Data-Driven Ops & Growth

Wowcher; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading promotional marketplace in the UK is seeking a Merchant Services Manager to oversee daily operations. Responsibilities include managing a team, addressing escalated issues, and ensuring customer satisfaction through data-driven strategies. The ideal candidate should have strong leadership and communication skills, as well as proficiency in data analysis. This role offers opportunities for personal impact in a fast-paced environment with a vibrant company culture.

Benefits

Flexible working

25 days of holiday + 8 bank holidays

Free fruit

Weekly breakfast feasts

Wellness Wednesdays

Thirsty Thursdays

Monthly social events

Cycle Scheme

Auto-enrolment pension scheme

Eye Care Vouchers

Store discounts

Qualifications

• Leadership experience in a similar role.
• Proficiency in data analysis and reporting.
• Strong communication skills.

Responsibilities

• Oversee daily operations of the merchant services department.
• Address escalated queries and complaints.
• Lead a team and ensure collaboration between departments.
• Conduct analysis of refund data and drive resolutions.
• Ensure adherence to Service Level Agreements (SLAs).

Skills

Strong leadership skills

Detail-oriented

Excellent verbal and written communication skills

Proficient in Microsoft Office

Ability to multitask

Resilience

Job description

A leading promotional marketplace in the UK is seeking a Merchant Services Manager to oversee daily operations. Responsibilities include managing a team, addressing escalated issues, and ensuring customer satisfaction through data-driven strategies. The ideal candidate should have strong leadership and communication skills, as well as proficiency in data analysis. This role offers opportunities for personal impact in a fast-paced environment with a vibrant company culture.