Merchant Acquiring Product Management, Global Payment Solutions

Bank of America, N.A.; Greater London; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Private healthcare for you and your 가족

Annual health screen

Competitive pension plan

26 weeks paid maternity leave

16 weeks paid paternity leave

Flexible benefits including wellbeing,

Peppy App and Wellhub access

Job summary

Bank of America in London is seeking a high-potential Vice President to lead the EMEA Merchant Acquiring product portfolio, shaping strategy, growth and client experience across gateway solutions and value-added services.

You will collaborate with senior product leadership and cross-functional teams to drive end-to-end product lifecycle, risk management and governance, with progression toward senior PM or Director-level responsibilities in 3–5 years.

Qualifications

• 5-10 years of experience in payments, merchant acquiring, commercial cards, product management, transaction banking or financial technology.
• Strong understanding of merchant acquiring, payment processing, gateways and/or card issuing and acceptance solutions.
• Experience delivering complex products in a regulated environment.
• Demonstrated ability to manage cross-functional initiatives.
• Strong analytical, commercial and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Drive development of merchant acquiring products across the end-to-end payments lifecycle, from onboarding to dispute management.
• Identify opportunities to strengthen client value propositions, improve efficiency and deliver market-leading payment solutions.
• Partner with Technology and Operations to deliver product innovation and ensure successful delivery.
• Define business requirements, influence prioritisation, and manage risks and dependencies.
• Support growth through performance analysis, financial management and data-driven decisions.
• Act as a trusted partner to Sales and clients, translating feedback into product enhancements.

Skills

Years of experience in payments

Merchant acquiring

Payment processing

Gateways

Regulated product delivery

Analytical & communication skills

Job description

Job Description:

Job Title: Merchant Acquiring Product Management, Global Payment Solutions

Corporate Title: Vice President

Location: London, United Kingdom

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Overview

Global Payment Solutions (GPS) is seeking a high-potential Vice President to support the management and evolution of our EMEA Merchant Acquiring product portfolio.

This role is designed for an experienced product professional looking to broaden their strategic, commercial, and leadership capabilities with a view to progressing into a senior Product Manager or Director-level role within the next 3-5 years.

Working directly with senior product leadership, the successful candidate will help drive product strategy, commercial growth, risk management, client experience improvements, and product development initiatives across merchant acquiring, gateways, and value-added payment services. The role provides end-to-end exposure to the product lifecycle and offers the opportunity to become a future business owner for a major payments franchise. This position combines hands-on product management responsibilities with increasing leadership exposure, allowing the individual to develop the strategic, financial, risk and stakeholder-management skills required for future senior leadership positions.

The Vice President will support the Product Director and senior leadership team in managing the profitability, growth, governance and development of the EMEA Merchant Services Portfolio across card acquiring and gateway solutions.

The role will contribute to strategic initiatives, product development, market expansion, regulatory compliance, and customer experience improvements while gradually assuming ownership of increasingly complex product domains and strategic initiatives.

Success in this role will be measured not only by delivery performance, but also by demonstrated readiness to lead larger product portfolios and eventually assume full business ownership responsibilities.

Responsibilities

• Drive the development and enhancement of merchant acquiring products and services across the end-to-end payments lifecycle, including merchant onboarding, authorisation, clearing, settlement, funding, reconciliation, reporting, billing, and dispute management. Identify opportunities to strengthen client value propositions, improve operational efficiency and deliver market-leading payment acceptance solutions for corporate and commercial clients.
• Partner with Technology, Operations and external providers to deliver product innovation and strategic change. Define business requirements, influence prioritisation decisions, support the product development lifecycle and ensure successful delivery of new capabilities, processor integrations, scheme initiatives and product enhancements. Champion a culture of continuous improvement, while proactively identifying and managing delivery risks and dependencies.
• Support the growth and commercial success of the merchant acquiring portfolio through performance analysis, financial management and data-driven decision making. Monitor key business metrics including revenue, volumes, pricing, costs and client adoption, using insights to identify opportunities for growth, optimisation and enhanced profitability.
• Act as a trusted partner to Sales, Relationship Management and key clients, supporting strategic opportunities, complex solution design, RFP responses and client engagements. Gather market and customer insights, translate merchant feedback into product enhancements and help deliver exceptional customer experiences across the client lifecycle.
• Ensure product initiatives meet the highest standards of governance, risk management and regulatory compliance. Work closely with Risk, Compliance, Legal and control partners to support product governance, regulatory change implementation, audit activities and risk assessments, ensuring solutions remain aligned with applicable legal, regulatory and card scheme requirements.
• Build strong relationships and influence across a diverse stakeholder community, including Product, Technology, Operations, Finance, Sales, Risk, Compliance and external partners. Present recommendations to senior management, contribute to governance forums and demonstrate leadership through collaboration, ownership and the ability to drive complex initiatives from concept through execution.

What we are looking for

• 5-10 years of experience in payments, merchant acquiring, commercial cards, product management, transaction banking or financial technology.
• Strong understanding of merchant acquiring, payment processing, gateways and/or card issuing and acceptance solutions.
• Experience delivering complex products in a regulated environment.
• Demonstrated ability to manage cross-functional initiatives.
• Strong analytical, commercial and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Experience

• Experience within a global bank, acquirer, processor, gateway provider or payments fintech.
• Understanding of EMEA payments markets and regulations.
• Exposure to product P&L management and strategy development.
• Knowledge of eCommerce, omnichannel payments, APIs and gateway technologies.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Benefits:

UK- 2026

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men's health, women's health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

"We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience."

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.