Merchandising Associate

Bloom & Wild; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading floral company in the UK is looking for a detail-oriented individual to join their Commercial team. This role emphasizes product launches, navigational merchandising, and site optimization to enhance customer experience. Candidates should have 1-2 years of relevant experience in a data-driven environment and possess strong problem-solving skills. The company promotes a collaborative culture and offers flexible working arrangements.

Benefits

Flexible working & work from abroad

25 days holiday + birthday + flexible bank holidays

Volunteering day annually

Enhanced family leave

Training framework for career development

Product discounts

Equity options from day 1

Qualifications

• 1-2 years’ experience in a fast-paced data driven environment.
• Love for finding ways to improve processes.
• Methodical and precise with high standards.
• Strong abilities in planning and prioritizing tasks.
• Collaborative spirit and strong teamwork skills.
• Excited about problem solving.
• Customer-focused mindset.
• Willing to take responsibility and take initiative.
• Positivity and enthusiasm for teamwork.

Responsibilities

• Manage the product launches on the website.
• Develop navigation merchandising plans for customers.
• Optimize the website for user experience and performance.

Skills

Data driven working experience

Process improvement

Attention to detail

Organizational skills

Stakeholder management

Analytical skills

Customer empathy

Proactivity

Positive attitude

Job description

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.

Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

The Commercial Team @ Bloom & Wild Group

Our merchandising function has recently moved within the commercial team. Our commercial team works cross-functionally with many departments in our company, with a focus on delivering ambitious growth across all of our markets and brands. We focus on our revenue and profit, but maintain a long term, and customer centric focus in everything we do.

This may sound like a cliche, but we really are a bunch of fast-thinking problem-solvers. Our Slack channels are full of problem solving and knowledge sharing threads as we work together on our shared mission. We know where we’re headed, and we’re all ready to jump in to support each other to get there.

We’re a distributed team, with team members across the UK and Europe! We work almost all other functions across the business, so we’re really proud of our ability to collaborate effectively and are always looking for ways to connect and work together; making use of both our virtual tools and our lovely offices. We try to come together as a full team once a year in either London or Amsterdam for a team offsite, and throughout the rest of the year we gather in our respective country teams as frequently as we can!

What you’ll be doing

This role is responsible for the ‘shop window’ of our site, ensuring that products are set live accurately and on time and merchandised to customers in inspiring and user-friendly ways. You’ll sit within our Commercial team and report to our Head of Commercial UK Sam. You’ll work closely with many other teams in our business including Range, Creative, Forecasting, Central Operations Planning and more.

Responsibilities

Responsibilities will fall into 3 key areas:

Product Launches

ensuring all products for Bloom & Wild brand are launched onto the website in an accurate and timely manner:

• Kick off the product site launch process by setting up production codes for forecasting & planning
• Create SKUs in our backend system, upload all product information using assets provided to you (eg product timings, imagery, product descriptions)
• Complete a pre-launch checklist, confirming that all stock is where it should be, and all other dependencies are aligned before going live.

Navigational Merchandising

planning and overseeing the navigational elements of our website such as navs, product grids, content cards and more:

• Create merchandising plans which help our customers to navigate our product range, creating plans for seasons (eg summer) and peaks (eg Mother’s Day)
• Align your plans with key stakeholders (such as Commercial & Range teams) and then setting up in a timely manner
• Helping to investigate when elements of our website don’t behave as intended.

Site optimisation

Once products are live, you’ll help ensure our site is optimised for customer experience and commercial performance. This is the area of the role where over time, you can have the most impact, and make this role your own!

• Supporting on scoping and setting up merchandising AB tests, to help optimise our websites and apps
• Making live optimisations based on site data to help boost trading, respond to customer behaviour or drive awareness of certain products or categories
• Swiftly respond to site requests for on-site raised by other teams, especially over our peak periods.

Qualifications

You’ll love this role if you…

• Have 1-2 years’ experience working – ideally in a fast-paced data driven working environment
• Process improvement: You love finding ways to make processes more efficient, and have explored using AI tools
• You care about the detail – you’re methodical and precise and deliver to a consistently high standard
• Organised – you take a thoughtful approach to planning and prioritising your work
• Stakeholder management – you love to collaborate, and are at your best when working cross functionally with other teams
• Analytical – and excited about problem solving
• Customer empathy – you put customers first, seek to understand what works for them and champion them in your decision making to develop products they love. You’re motivated by this above all else.
• Proactive – you take responsibility to get things done and are willing to roll up your sleeves and get stuck in yourself whenever needed
• Positive attitude – you’re excited about problem solving with others in a fun and dynamic team.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

Belonging @ Bloom & Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.

Our ways of working

We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.

We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.

Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.

Work that works for you

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

Our perks and benefits include

⏰ Flexible working & work from abroad

25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year

1 Volunteering day each year

Enhanced family leave and a workplace nursery scheme

A flexible training framework for every stage of your career

Irresistible discounts on our products, blooms & subscriptions!

Share in our success with a choice to take equity options from day 1

For more information on our perks & benefits, please see www.bloomandwild.com/careers

Getting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.

If your application is successful, you can expect to have a quick intro 30 minute chat with our Estelle, our Talent Acquisition Manager, to run through your experience, motivations and the role in a bit more detail. A call with Sam (Head of Commercial UK) will follow as a first interview and if successful, you’ll also be asked to complete a short task. Final stage will be with Devin, our COO.

We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.

#Bloom&Wild