Merchandise Manager

Belmond; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary experiences

Private medical insurance

Group pension

25 days annual leave

Lifestyle programs

Onsite gym

Job summary

Belmond is seeking a creative, highly organized Merchandise Manager to join our Creative team. You will develop property-branded products across Belmond's global portfolio, balancing luxury design with practical production.

Collaborate with divisions, properties and suppliers to deliver distinct items rooted in place and reflecting the Belmond standard. From concept through sourcing, sampling and production, you will manage capsules and guest touchpoints, ensuring quality, storytelling and

Qualifications

• Experience in merchandise, product development, buying, sourcing or a related creative role.
• Strong creative sensibility and understanding of how branding, design and product build desirability.
• Experience working with suppliers, manufacturers, producers and creative partners throughout the product-development process.
• Knowledge of materials, production techniques, sampling, costing and quality control.
• Strong organisational and project-management skills, with the ability to manage multiple workstreams, timelines and stakeholders.
• The confidence to work collaboratively across properties, divisions and external partners.
• Commercial awareness and an understanding of how to balance brand value, creativity, and quality.
• An interest in tastemakers, designers, artists and cultural collaborators across fashion, art and design.

Responsibilities

• Develop clear guidelines and quality controls for property-branded products to raise the standard across Belmond's retail spaces.
• Manage products from concept through sourcing, sampling, refinement and production, coordinating feedback between designers, suppliers and internal stakeholders.
• Build strong supplier relationships, managing quotations, samples, production schedules, quality checks and delivery requirements.
• Collaborate with divisions and properties to understand requirements and identify suitable suppliers and production solutions.
• Maintain high attention to materials, finishes, construction, typography, colour and detail to reflect Belmond's standards.

Skills

Merchandise

Product development

Buying

Sourcing

Production

Project management

Branding

Collaboration

Job description

We are seeking a creative, highly organized and detail-oriented Merchandise Manager to join Belmond's Creative team. This role will support the development of merchandise and branded products across Belmond's global portfolio, helping build our property brands into distinctive, desirable brands in their own right. Working closely with divisions, properties, suppliers and production partners, the Merchandise Manager will deliver products that feel rooted in place while meeting a consistent Belmond standard of quality, creativity and design. The role combines creativity with product development and project management, from property-branded products and guest touchpoints to capsule collections created with leading voices in fashion and design. The successful candidate will help turn merchandise into a tactile extension of the Belmond brand.

Product Development and Management

• Property-Branded Products: Develop clear guidelines, criteria and quality controls for property-branded products, raising the standard across Belmond's retail spaces and ensuring each item feels distinctive, desirable and rooted in place
• Product Development: Manage products from concept through sourcing, sampling, refinement and production, coordinating feedback between designers, suppliers, producers and internal stakeholders
• Supplier and Production Management: Build strong relationships with suppliers and manufacturers, managing quotations, samples, production schedules, quality checks and delivery requirements
• Property and Divisional Support: Work closely with divisions and properties to understand requirements, advise on assortments and identify suitable suppliers and production solutions
• Quality Control: Maintain a strong eye for materials, finishes, construction, typography, colour and detail, ensuring every product reflects Belmond's standards

Brand Merchandise Evolution

• Brand Collaborations: Support the development of capsule collections with leading tastemakers, designers and creative partners, translating creative concepts into desirable and commercially viable products
• Elevated Guest Journey: Help bring Belmond's Slow Luxury experience to life through distinctive property brands and guest-facing touchpoints
• Property Brand Development: Work with the creative team to manage and develop guidelines, toolkits, logos, emblems and brand codes for individual properties, ensuring they are applied consistently and imaginatively
• Cultural Relevance: Bring knowledge of contemporary fashion, design, hospitality and culture, helping Belmond create products that generate desirability, conversation and a wider brand halo
• Impactful communication: Understanding of how best to communicate and amplify iconic collaborations through storytelling and content

Qualifications

• Experience in merchandise, product development, buying, sourcing, production or a related creative role, ideally within luxury, hospitality, fashion, design or lifestyle
• A strong creative sensibility, excellent taste and an understanding of how branding, design and product build desirability
• Experience working with suppliers, manufacturers, producers and creative partners throughout the product-development process
• Knowledge of materials, production techniques, sampling, costing and quality control
• Strong organisational and project-management skills, with the ability to manage multiple workstreams, timelines and stakeholders
• The confidence to work collaboratively across properties, divisions and external partners
• Commercial awareness and an understanding of how to balance brand value, creativity, and quality
• An interest in tastemakers, designers, artists and cultural collaborators across fashion, art and design

We pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. Our comprehensive range of compensation, perks and benefits includes:

• Complimentary and preferred rate experiences at our iconic destinations
• Private medical insurance and dental plans
• Group pension plan
• 25 days of annual leave (excludes UK bank holidays)
• Lifestyle and employee assistance programs
• Onsite gym facilities