Mercedes-Benz Star Expert

Sytner Group; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive dealership in Newcastle is seeking a Star FB Expert to enhance customer experience by promoting Mercedes-Benz products. The role requires prior retail experience and a passion for customer service. Suitable candidates will have GCSEs or equivalent qualifications. Join a motivated team and enjoy competitive benefits, including enhanced holiday entitlement, workplace discounts, and career development opportunities.

Benefits

33 days holiday including bank holidays

Industry-leading maternity, paternity and adoption pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid voluntary/community work day

Qualifications

• Exceptional customer care in a competitive environment is required.
• Passion for delivering excellent customer service is essential.
• Enthusiasm and self-motivation to inspire others is crucial.

Responsibilities

• Act as the first point of contact for customers.
• Promote the benefits of Mercedes-Benz and build rapport.
• Provide high levels of service, including weekends.

Skills

Customer service

Retail experience

Communication skills

Education

GCSE grade A*-C/9-4 in English, Maths and one other subject

Job description

About The Role

A fantastic opportunity is available for a Star FB Expert to join our team at Mercedes-Benz of Newcastle.

As a Mercedes‑Benz Star Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes‑Benz, accessories and vehicle ownership.

This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you willmosis demonstrate enthusiasm and self‑motivation to excel in customer service.

We offer extensive training to allow you to develop expert knowledge of Mercedes‑Benz.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

When applying for this role please note that we require candidates to have obtained GCSE grade A*-C/9‑4 or Functional Skills Level 2 (or equivalent) in the following subjects: English, Maths and one other subject as a threshold level of qualification.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information buen razonamientos que ajustes y berkam.

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent’ and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

• Enhanced Holiday Entitlement deuda – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Location

Mercedes-Benz of Newcastle
City West Business Park, Scotswood Road, Newcastle, Tyne and Wear, United Kingdom, NE4 7DF