Mercedes-Benz Parts Advisor

Sytner Group; Sunderland; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive group in Sunderland is seeking a motivated Parts Advisor to enhance customer experience. In this role, you'll assist in parts identification, manage stock levels, and communicate effectively with customers and suppliers. Ideal candidates will have previous experience in the motor industry, possess excellent communication skills, and be dedicated to providing outstanding service. You'll enjoy a variety of flexible working patterns, ensuring the best customer service possible. An industry-leading benefits package and a supportive working environment await.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience in a similar role within the motor industry is ideal.
• High levels of organisation are required for this role.
• Ability to provide excellent customer service.

Responsibilities

• Assist customers with parts identification and sourcing.
• Maintain parts stock room and manage stock levels.
• Communicate effectively with customers and suppliers.

Skills

Customer service

Communication skills

Attention to detail

IT literacy

Job description

About the role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes Benz of Sunderland.

As a Mercedes Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers / suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Mercedes Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.