Mental Health & Wellbeing Practitioner - National DBI

Penumbra Mental Health; Scotland; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading mental health support organization in Scotland is seeking dedicated practitioners to provide interim support for individuals experiencing distress. This role offers hybrid working, with the majority remote and occasional in-person meetings, and requires experience in mental health support. Applicants should be based in Scotland and possess the right to work in the UK. Join a pioneering approach to mental health intervention and make a meaningful impact.

Benefits

Supportive environment with training for growth

Opportunities to develop new skills

Qualifications

• Experience in mental health or distress support is beneficial.
• Ability to work remotely with occasional in-person meetings.
• Commitment to inclusive recruitment and adjustments for candidates with disabilities.
• Right to work in the UK; visa sponsorship is not available.

Responsibilities

• Provide supportive problem-solving contact to individuals in distress.
• Engage with referrals from NHS24 Mental Health Hub and Scottish Ambulance Service.
• Contact referred individuals within 24 hours for support.
• Deliver support for up to 14 days via telephone/video.
• Maintain data and records; ensure systems are current.
• Participate in training for consistent approach.
• Work autonomously and attend in-person meetings as required.

Job description

Overview

Location: National DBI – Flexible across Scotland

Salary: £24,618 - £25,944 per annum (£12.62 - £13.30 p/h equivalent)

Contract: Full time – Permanent

We are part of a new approach to Distress Brief Intervention (DBI) working with the NHS24 Mental Health Hub to support people experiencing distress. The service provides telephone/video support across Scotland in collaboration with SAMH, Support in Mind Scotland and local providers in Lanarkshire.

The DBI service receives referrals from the NHS24 Mental Health Hub, Scottish Ambulance Service and Police Scotland (DBI Level 1). DBI Level 2 responds by contacting the referred person within 24 hours to discuss issues and possible support. Support is available for up to 14 days from first contact. Specific training is provided to all staff to ensure a consistent, connected, compassionate approach. Currently, most support will be delivered via telephone/video.

This is an opportunity to contribute to the ongoing development of the DBI approach, recognised as innovative and pioneering. The DBI team is spread across Scotland; Mental Health and Wellbeing Practitioners are expected to work autonomously, maintaining up-to-date service systems and processes, including data collection, supported people records and integral service communication tools.

This role will involve hybrid working, largely home-based with occasional in-person meetings. This position is open to applicants based in Scotland. Areas provisioned by the service include Lothians, Tayside, Ayrshire & Arran, Grampians, Orkney & Shetland.

Responsibilities

• Provide time-limited, supportive problem-solving contact to individuals in distress (DBI Level 2).
• Engage with referrals from NHS24 Mental Health Hub, Scottish Ambulance Service and Police Scotland.
• Contact referred individuals within 24 hours and discuss suitable support options.
• Deliver support up to 14 days from first contact, primarily via telephone/video.
• Maintain data, supported people records and communication tools; ensure systems and processes are current.
• Attend training to ensure a consistent, compassionate approach.
• Work autonomously across the service and participate in occasional in-person meetings as required.

Qualifications and Requirements

• Experience in mental health or distress support is beneficial (not explicitly required in the description).
• Ability to work remotely with occasional in-person meetings; based in Scotland.
• Demonstrated commitment to inclusive recruitment and reasonable adjustments for candidates with disabilities, neurodiversity, or mental health conditions.
• Right to work in the UK; visa sponsorship is not available.
• Awareness that updates on applications may come from the recruitment system and may appear in spam; contact [e-mail] for assistance.

Benefits and How to Apply

We offer a supportive environment with training to help you grow, opportunities to develop new skills, and pathways for continual progress. Details are provided in the recruitment pack and on our website.

Please note: We cannot consider CVs; applications must be submitted through our website. If online applications are not possible, contact [e-mail] to request a paper copy. We cannot offer visa sponsorship.