Mental Health Transport Assistant

Secure Care UK - Bases; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading secure patient transport provider is seeking a Mental Health Transport Assistant for full-time work in Liverpool. Responsibilities include supporting transport needs for individuals under the Mental Health Act, performing community assessments, and supervising patients during hospital stays. Applicants must have a Full UK Manual Driving License and strong communication skills. This role offers a blended rate of £12.88 per hour and various training opportunities in a supportive environment.

Benefits

Company pension

Refer-a-friend bonus

Health Care Cash Plan

Blue Light Card eligibility

Employee Assistance Programme

Full uniform and enhanced PPE

Additional annual leave after 2 years

Wagestream financial wellbeing platform

Monthly Care Awards

Qualifications

• Must hold a Full UK Manual Driving License.
• Enhanced DBS certificate preferred.
• Experience of at least 12 months for driving.

Responsibilities

• Support transport needs for individuals under the Mental Health Act.
• Conduct house extractions with police and mental health professionals.
• Perform community assessments for mental health reviews.
• Supervise admitted patients during hospital stays.
• Provide care in psychiatric suites.

Skills

Strong communication skills

Ability to stay calm under pressure

Team player with resilience

Attention to detail

Driving experience

Education

Full UK Manual Driving License

Enhanced DBS certificate (within last 3 years)

Job description

Mental Health Transport Assistant – Full Time (40-42.1 hours / week)

Location: Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG

Reports To: Deputy Care Operations Manager (DCOM)

Job Type: Full‑time

Shift Pattern: 4 on / 4 off (alternating between 4 days and 4 nights); and / or every Tuesday, Wednesday, Thursday and Friday

Pay: Blended rate of £12.88 p / h (starting from £28,214.85 annually)

What You’ll Be Doing

• Support a range of transport needs involving individuals detained under the Mental Health Act, including hospital transfers, court or prison escorts and medical appointments
• House extractions under Section 135, working alongside police and mental health professionals to safely move patients from their home to a place of safety
• Community assessments, supporting local authority mental health reviews in people’s homes
• Bed watch services, where you supervise and support admitted patients during hospital stays
• Suite Work, providing care and supervision for patients held in psychiatric suites under Section 136 or 135, often for up to 24–36 hours

Requirements

• Full UK Manual Driving License (Required)
• Enhanced DBS certificate within the last 3 years (Preferred)
• Strong communication skills and ability to stay calm under pressure
• Team player with resilience, empathy, and great attention to detail
• Minimum 12 months’ driving experience preferred

Who We Are

Secure Care UK was founded in 2013 in response to a national need for safe and compassionate transport for individuals detained under the Mental Health Act. We are the only Secure Patient Transport provider in the UK meeting Restraint Reduction Network (RRN) standards. Headquartered in St Leonards, we operate nationally and also handle some international transfers. Celebrating 10 years of service in 2023, our core values remain: Patient First, Respect, Openness, Unity, and Determination.

What We Offer

• Full induction including de‑escalation, physical intervention, handcuff training, and First Aid
• Additional specialist training and NVQ Diplomas
• Career progression and mentoring opportunities

Benefits

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Company pension

Refer‑a‑friend bonus

Health Care Cash Plan (after 6‑month probation)

Blue Light Card eligibility

Employee Assistance Programme (from day one)

Full uniform and enhanced PPE

Additional annual leave after 2 years

Wagestream financial wellbeing platform

Monthly Care Awards and driver recognition schemes

Suggestion scheme with rewards for implemented ideas

Please Note

Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 p / h, with enhanced pay (£1.20 p / h) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 p / h may apply for call‑ins or extra shifts.

Equal Opportunities

Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender, sexual orientation, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you’re passionate about making a difference and supporting people through challenging times, we’d love to hear from you. Apply today and start a meaningful career with Secure Care UK.