Mental Health Team Manager - Complex Needs Service

Response Organisation; Oxford; On-site; GBP 31,000 - 37,000; Full time

Job summary

A values-driven organisation is seeking a Mental Health Team Manager in Oxford to oversee a supported housing service. The role involves managing daily operations, staff development, and ensuring compliance with safety standards. Candidates should have strong team management skills, knowledge of mental health and safeguarding, and ideally hold relevant qualifications. Competitive salary and supportive environment offered.

Benefits

Access to training and development

Competitive salary and pension scheme

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Enhanced maternity, paternity and adoption leave

Qualifications

• Experience with safeguarding, mental health, and team development.
• Knowledge of trauma-informed care and CBT is advantageous.
• Ability to manage complex cases and coordinate with providers.

Responsibilities

• Oversee daily operations and support plans.
• Manage staff recruitment, training, and compliance.
• Conduct audits and ensure standards are met.
• Advocate for residents during consultations.

Skills

Strong experience managing a team

Planning skills

Communication skills

Management skills

Education

Diploma or vocational qualifications in management and leadership

Tools

Familiarity with systems such as Inform

Job description

Role Overview

You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable.

Key Responsibilities

• Oversee daily operations and ensure support plans promote dignity, choice, and independence
• Manage complex cases and escalate serious concerns to clinical teams
• Facilitate move-ins, manage voids, and coordinate with referrals and housing teams
• Lead reflective practice following serious incidents
• Supervise and develop staff, manage rotas, recruitment, and training compliance
• Conduct audits, spot checks, and ensure health & safety standards
• Oversee medication checks and safeguarding processes
• Advocate for residents in clinical consultations and support benefit access
• Promote meaningful activities and skill development

Person Specification

Essential:

• Strong experience managing a team
• Basic knowledge of safeguarding, mental health, and team development
• Strong planning, communication, and management skills

Desirable:

• Diploma or vocational qualifications in management and leadership
• Knowledge of trauma-informed care, CBT, motivational interviewing
• Familiarity with systems such as Inform

Why Join Us?

• Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational
• Make a real difference in the lives of vulnerable adults
• Access to training, development, and career progression
• Supportive management and collaborative working environment
• Competitive salary and pension scheme
• 24/7 Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• Enhanced maternity, paternity and adoption leave
• Access to Blue Light Card discounts
• Opportunities for secondments and internal progression

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 17/12/2025.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Role Details

Mental Health Team Manager – Complex Needs Supported Housing Service - £31,200 - £36,400 per annum (Salaries vary depending on experiences)

Contract Type – Permanent, Full Time - 37 hours per week, Monday – Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role.

Location – Oxford, Oxfordshire