Mental Health Support Officer

Enable; City Of London; Hybrid; GBP 29,000; Full time

Job summary

A community support charity is seeking an experienced Mental Health Support Officer to join their Health and Wellbeing team. This role focuses on processing referrals, maintaining records, and providing excellent customer service to support individuals in need. The ideal candidate should have relevant experience and a commitment to promoting equality and inclusion. This position offers a hybrid working arrangement and a salary of £28,887.15, alongside various benefits including life insurance and gym membership.

Benefits

30 days of annual leave

Life Insurance

Gym Membership

Reward Schemes

Social and wellbeing activities

Qualifications

• Experience working in a mental health or health-related environment.
• Ability to manage data and handle enquiries with professionalism.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Process new referrals and manage appointment bookings.
• Maintain accurate records and input session data.
• Support service delivery through effective stakeholder engagement.
• Assist in reporting data and KPIs for programme management.

Skills

Customer service

Data management

Relationship building

Administration

Job description

We are looking for an experienced and enthusiastic Mental Health Support Officer to join our Health and Wellbeing team at Enable!

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

Benefits

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Role Title: Mental Health Support Officer

Reports to: Mental Health Programme Lead

Based: Battersea Park

Salary: £28887.15 (London Living Wage)

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Hybrid

DBS: Enhanced

Role Overview

The Health and Wellbeing Team are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes.

Main Duties and Responsibilities

• Process new referrals to the service, updating databases, booking appointments and liaising with the Mental Health Programme Lead, delivery team and referrers across the Wandsworth and Richmond borough.
• Maintain records and input data from sessions, assessments, and health information from referrers or other clinicians.
• Use excellent customer service to deal with enquiries from a range of individuals and organisations including mental health service users, programme participants, and referrers.
• Support the Mental Health Programme Lead to deliver services by booking facilities, identifying exit routes and organising meetings.
• Develop relationships with stakeholders, community partners and clinical services who are involved in the programme.
• Work alongside Enable’s Marketing and Communication team to assist in promoting the programme and encouraging clients to keep active through newsletters, attending events, social media and other printed materials.
• Organise and administrate team meetings, steering groups, and other relevant meetings as required.

Financial & Administration

• Support the Mental Health Programme Lead to collate and report accurate data and KPI’s on a monthly and quarterly basis. Assist in displaying information in an appropriate manner for the target audience e.g. presentations, written reports, verbal updates.
• Assists with the recording and monitoring of programme statistics, measurements and questionnaire feedback on the online monitoring system. Work with Mental Health Programme Lead to display this in an appropriate manner for the target audience e.g. presentations, written reports, verbal updates.

Generic Duties and Responsibilities

• To comply with all of Enable Codes of practice, including the code of conduct, and policies and procedures concerning data protection and health and safety.
• To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients; to work to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected and to report any instances of inappropriate behaviour or discrimination.
• Ensure patient referral data is kept securely in line with data protection best practice guidelines and Enable’s procedures.
• To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. To ensure that your line manager is made aware and kept fully informed of any concerns which you may have in relation to safeguarding.
• To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
• Required to travel inside and outside of the boroughs for service delivery.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on [e-mail]

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.