Mental Health Practitioner

Lincolnshire Partnership NHS Foundation Trust (LPFT NHS); Lincoln; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in the UK is seeking professionals for urgent mental health support roles within their 111 response team. The positions are home-based with responsibilities including crisis support, triage, and guiding clients. Successful candidates will work flexible shifts and have access to training opportunities with a focus on compassionate care. The Trust is highly rated for its supportive working environment and staff morale.

Benefits

Flexible working options

Training and promotion opportunities

Active staff network groups

Qualifications

• Experience in providing mental health support during crises.
• Ability to conduct triage and risk assessments effectively.
• Skills in compassionate conversation and emotional distress management.

Responsibilities

• Provide effective mental health support to callers in crisis.
• Work through phone and video calls to offer compassionate support.
• Coordinate arrangements for additional client support as needed.
• Attend training and team meetings while resolving technical issues.
• Deliver helpline service during varied shifts across the week.

Skills

Mental health crisis support

Triage and risk assessments

Compassionate communication

Self-management guidance

Job description

Overview

Two exciting opportunities have arisen to work within the 111 option 2 urgent mental health care team in Lincolnshire, 37.5 hours per week. These posts are key within the 24/7 Mental Health First Response service, and you will be the first point of contact for people who may require urgent mental health support.

Responsibilities

• Provide effective mental health support to callers who may be experiencing a mental health crisis, including triage, risk assessments and brief psychosocial interventions.
• Work via telephone and video calls to offer compassionate conversational support and guide clients in effective self‑management of emotional distress.
• Recognise when a client requires additional support beyond what can be delivered over the phone and coordinate appropriate arrangements with registrants, clinicians, services or organisations.
• Attend team meetings and training, and resolve any internet difficulties by visiting the nearest base as required.
• Deliver the helpline service 24 hours a day, including bank holidays and weekends, across long day, night and twilight shifts.

Setting

The post is home‑based, but you will need to be flexible to travel to the base for training, meetings, or to resolve technical issues.

Trust

Lincolnshire Partnership NHS Foundation Trust is one of the best mental health and learning disability trusts in England, rated outstanding in well‑led by the Care Quality Commission and classified as ‘good’ overall. With around 2,900 staff serving a population of over 768,400, the Trust values staff morale and pride in providing compassionate, inclusive care.

Benefits & Opportunities

We offer options for flexible working, wide training and promotion opportunities across all professions, diversity support, and active staff network groups. The Trust is nationally recognised for staff morale and is one of the top scoring NHS Trusts in the Midlands.

Contact

For further details or informal visits, contact:
Name: Amy Lewis
Job title: Team Coordinator
Email address: [e-mail]
Telephone number: 0303 123 4000