Mental Health Patient Transport Assistant Sheffield

UK Event Medical Services (UKEMS); Sheffield; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading medical transport service in the UK seeks a Mental Health Patient Transport Assistant in Sheffield. Responsibilities include supporting patients during transfers under challenging conditions, ensuring safety and comfort. Applicants should possess strong communication skills, physical fitness, and a full clean driving license. A two-week training course is provided along with ongoing professional development opportunities.

Benefits

Company Pension Scheme

28 days holiday pro rata

Paid training courses

Enhanced DBS check paid for

Uniform/PPE provided

Qualifications

• Ability to handle sensitive situations professionally and tactfully.
• Must be physically fit to lift 70kgs with assistance.
• Proven experience in public-facing roles requiring clear communication.

Responsibilities

• Greet and encourage patients who may be reluctant to travel.
• Deescalate situations with agitated patients.
• Ensure a safe, smooth, and comfortable transport experience.

Skills

Persuasion

Deescalation

Communication

Physical ability

Job description

Job Summary

Job Title- Mental Health Patient Transport Assistant, Sheffield

To be considered for this post you will need to be available for a 2 week training course. Dates to be Confirmed.

Job Type- Permanent

Based – Sheffield

Pay- £13ph

Company Pension Scheme

Holidays- 28 days pro rata

Hours- c 40 hours per week. Rolling 4 days on, 4 days off.

Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport. We are recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do.

About UKEMS https://ukeventmedical.uk/

Our Secure Patient Transport Team seek new colleagues...

• The team operates nationally covering 24-hours, 365 days a year.

• We provide an urgent response solution for the transportation of patients being detained under the Mental Health Act or Mental Capacity Act, namely individuals who have a range of mental health/ behavioural disorders including Learning Difficulties, Autism and Asperger’s, Dementia and Psychosis.

• We work in partnership with NHS Trusts, Mental Health Trusts and private hospitals.

• Our transfer journeys include to and from hospitals and secure mental health facilities, prisons, police stations, home addresses, court appearances plus other psychiatric settings

The job - This is no ordinary job and requires a special person to undertake a wide variety of duties

Have you got the experience or potential to?

• Greet a patient who may be reluctant to travel using your powers of persuasion to encourage the patient to engage with you

• Deescalate a situation when a patient shows signs of being agitated

• Reassure a confused patient who requires understanding

• Instil confidence in a patient who may be frightened

• Treat all patients with dignity and respect any cultural and/ or religious beliefs

• Communicate effectively with a wide range of individuals including your team members, medical professionals and the general public

• React quickly to potentially dangerous situations where health and safety may be compromised

• Work within the strict parameters of the law regards movement of mentally ill individuals

Are you willing and able to ?

• Maintain a high standard of vehicle and equipment serviceability, cleanliness and permanent readiness. Carry out daily vehicle checks

• Drive allocated vehicles in non-emergency conditions

• Provide a transfer that is both a smooth and comfortable experience for patients and non-detrimental to the patient’s condition

• Use a hand held device/tablet to update the control centre regards your patients journey

What’s in it for you ?

• A comprehensive 2 weeks induction and training course including best practice surrounding the transfer of patients in accordance with the Mental Health Act.

• On-going training and development with the opportunity to acquire additional recognised qualifications throughout your career with UKEMS.

• All required training paid for, both in terms of course fees and salary while training.

• The opportunity to work for a successful company established over 20 years ago currently employing approximately c300 staff. As we continue to grow one of our key aims is to maintain a “family feel“ within the business where all employees feel recognised, valued and appreciated.

• Your enhanced DBS paid for

• Uniform / PPE provided

• The feel-good factor! This is a rewarding role creating real job satisfaction!

About you

Our Mental Health Patient Transport Assistants come from a variety of different backgrounds, however, all team members have a number of common attributes and experiences ….

• Physical ability, this post is physically demanding. You must be able to lift (together with a colleague) a minimum of c 11stone/ 70kgs

• Proven ability to handle sensitive situations professionally, assertively and tactfully

• The ability to work under pressure and as part of a team

• You will have worked with the public in a role that required communicating clearly in a style and tone that engages your audience

Applicants must be -

• Have a full clean driving licence

• Flexible regards working hours, prepared to work unsociable hours, weekends, and public holidays and throughout the night

Please note - this position is eligible for an enhanced DBS check