Overview
Based in Ipswich but with roles through the UK, IPRS Health is one of the UK’s leading providers of physiotherapy, mental health and wellbeing services to the Occupational Health, Insurance and Legal sectors. We use digital innovations to provide clinical services to patients and combine traditional treatments with new methods to improve patient experience and results while managing costs. We have an extensive in-house team of multidisciplinary clinicians and a national clinical network to provide a first-class service throughout the UK.
We are looking for a Mental Health Children’s and Young Person CBT Therapist/Case Manager to join our team to provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP).
The successful applicant will be based in the UK and working fully remotely. Your success will contribute to the growth of the mental health team.
You will provide clinical case management to IPRS Therapists and Network Practitioners working with children & young people (CYP). Respond to clinical queries from Network Practitioners and patients, and conduct CYP case reviews. Act as a main point of contact and provide leadership to Network Practitioners within their assigned Region. Ensure that Network Practitioners are following relevant company policies and procedures in the conduct of their work, and provide guidance on questions of policy and procedure. Review e-forms and reports submitted by Network Practitioners working with CYP. Help manage and escalate CYP cases where clinical risk or safeguarding concerns have been identified.
Responsibilities
- Carry out case management supervision supporting IPRS Therapists and Network Practitioners to deliver treatment in line with NICE Guidelines and company policy and Network KPIs.
- Liaise with IPRS Health clinicians and network clinics to gather information on a patient’s progress to enable case management decisions.
- Make appropriate recommendations around CYP case management in terms of treatment and onwards referral as required on a case-by-case basis.
- Respond to clinical queries from IPRS Therapists, Network Practitioners and patients, and conduct CYP case reviews.
- Ensure that any recommendations for further treatment, onward referrals or clinical investigations are reasonable using clinical reasoning, clinical experience/knowledge and current evidence.
- Ensure that IPRS Therapists and Network Practitioners are following company policies and procedures in the conduct of their work with CYP, and provide guidance on questions of policy and procedure.
- Review CYP e-forms, reports submitted by Network Practitioners and carry out full file reviews of patients to ensure safe and effective care is being delivered in line with policy, operational and clinical guidelines.
- Liaise with patients, family members, Network Practitioners and other professionals as required.
- Help manage and escalate CYP cases where clinical risk or safeguarding concerns have been identified.
- Provide mental health escalation cover, supporting with general queries, clinical report checks and risk and safeguarding queries ensuring these are responded to within service level agreement (SLA).
- Take part in clinical audits for Network Practitioners and feed back into individual practitioner case management and wider service quality improvement initiatives.
- Ensure compliance with all statutory and legal regulations (e.g. access to medical records, Data Protection Act).
- Participate in service improvements.
- Improve client satisfaction by ensuring the patient journey accurately reflects the IPRS triage and case management service.
- Support the Mental Health Network Clinical Operations Manager with implementation of new fully case managed client contracts and support the training of new Clinical Case Managers accordingly.
- Provide out of hours clinical support on a rota basis during service opening hours of 8am-7pm Monday- Friday, and on a Saturday 9am-1pm.
- Carry out initial CYP assessments, providing a good quality assessment with recommended treatment in line with patient’s policy.
Qualifications and Experience
Qualifications:
- Have a professional qualification in Cognitive Behavioural Therapy (CBT)
- Hold full BABCP accreditation having had their first audit with the BABCP
Experience:
- Minimum 3 years CBT experience working with children & young people through both virtual and face to face treatment and assessment
- Experience of clinical case management
Knowledge:
- You will be computer literate with good Excel, Word and PowerPoint skills.
Skills:
- Ability to communicate effectively with internal and external customers verbally and in writing
- Ability to time manage effectively and demonstrate excellent organisation skills
- Ability to demonstrate an understanding of the patient and their needs
- Logical decision making and a pro-active approach to operational and clinical management
- Attention to detail
Employment details
Salary: £41,000 - £48,000 per annum
Hours: 40 hours per week full time (part time may be considered)
Working pattern: Monday to Saturday
Location: Fully Remote – Must reside in the UK
- Employee Assistance Programme including free confidential counselling
- High-street discounts
- 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service and opportunity to purchase additional leave
- Moving Day Leave
- Membership of the Company pension scheme
- Recruit a Friend bonus scheme – up to £1,500
- Environmental Initiatives
- Westfield Health Cash Plan
- Free Eye Tests every 2 years
- Free annual Flu-Vaccination
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