Mental Health Care Support Worker - Crisis Team West Staffordshire

Midlands Partnership NHS Foundation Trust; Stafford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Stafford is seeking a Mental Health Care Support Worker to join their Crisis Team. This role involves providing urgent mental health support and participating in multi-disciplinary interventions. Ideal candidates will have an NVQ in Health and Social Care and experience with mental health clients. The position includes night shifts and offers significant career development opportunities.

Benefits

Career development opportunities

Training and support

Qualifications

• Experience with people with non-dementia related mental health needs.
• Experience of working as a part of a multi-disciplinary team.
• Experience of co-facilitating group interventions.

Responsibilities

• Assist in delivering interventions to service users with mental health needs.
• Deliver high-quality clinical service to patients.
• Work collaboratively with other Trust services.

Skills

Knowledge of mental health issues

Skills in literacy and verbal communication

Ability to manage high emotions

Self-motivated

Skills in physical health assessment

Education

Advanced Apprenticeship or NVQ 3 in Health and Social Care

Job description

Mental Health Care Support Worker - Crisis Team West Staffordshire

The closing date is 26 November 2025

Following the latest Home Office legislation, MPFT are unable to offer visa sponsorship to Band 2 and Band 3 HCSW roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you a Mental Health Support Worker looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you're in luck.

We are offering an exciting opportunity to join our Crisis Resolution and Home Treatment Service Team based at St George's hospital in Stafford as a Mental Health Support Worker.

The multi-disciplinary team provides a 24/7 service to the population aged 16 and above residing in the Southwest Staffordshire Locality delivering urgent response and a comprehensive Mental Health Assessment to people who are presenting in an acute Mental Health Crisis, and Home Treatment to those people requiring a period of short-term intensive intervention.

This role is shift patterns covering 24/7, you will be required to work night shifts. You may be required to work flexibly across pathways.

Main duties of the job

Under the direction of the senior health and social care staff in the team and/or the shift coordinator you will assist in delivering interventions with an allocated group of service users with mental health needs.

The interventions will be focussed on:

• Assisting the person to identify and achieve their agreed goals of Recovery.
• Interventions related to meaningful occupation, accessing employment, assessing and promoting physical health, social inclusion, activities of daily living and mental health promotion.
• Supporting the service user to complete appropriate outcome measure tools and participate in reviews of the service user's care and effectiveness of the interventions provided.

As part of this role, you will be required to:

• Deliver a high-quality clinical service to patients and their families comprising:
  • Accompanying Band 6 staff in the assessment of crisis situations
  • Assisting with the provision of effective home treatment to prevent hospital admission including effective physical health assessment and care
• Working collaboratively with other Trust services to provide seamless care for service-users on defined care-pathways
• Responsible for working in partnership with agencies external to the Trust supporting service-users access to services in the independent and non-statutory sector.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

For further information regarding this role, please see attached job description and person specification.

*Check out the videos below showcasing why you should grow your career here at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

What is it like to be a Healthcare Support Worker within Mental Health Services at MPFT - YouTube

Person Specification

Qualifications

• Advanced Apprenticeship in (Mental) health and Social Care Or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE'S or Functional Skills) Or equivalent i.e. Health Social Care qualification at least equivalent to the above that equips the person with necessary knowledge, skill and competence as outlined below.

Experience

• Experience with people with Mental Health Needs non-dementia related
• Experience of working with people with Mental health needs as a member of a multi-disciplinary community team
• Experience of co-facilitating group-based interventions

Skills & Knowledge

• Knowledge and awareness of issues relating to mental health, access to mental health services and mental health promotion.
• Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology
• Skills in managing situations of high expressed emotions and an ability to manage one's own emotions state
• Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures
• Skills in undertaking physical health assessment including the measurement and recording of; weight, height, blood pressure, ECG, smoking, diet and drug and alcohol use.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust