Mental Health Adviser

Newcastle University; Newcastle upon Tyne; Hybrid; GBP 37,000 - 40,000; Part time

Benefits offered by this job

Generous holiday package

Great pension schemes

Job summary

Newcastle University is seeking a Welfare and Wellbeing professional to join the Wellbeing Consultancy team. The role will respond to welfare concerns and provide guidance and signposting to students, parents, and staff.

It involves in-person, telephone and online meetings to support student welfare and risk management. The post is campus-based with some hybrid flexibility, working 29.6 hours per week over four days.

Qualifications

• Knowledge of mental health difficulties and their impact on individuals and university life.
• Experience in crisis management and safeguarding.
• Flexible/duty-style working and ability to manage high workload.
• Commitment to equal opportunities and diversity.
• Proficient IT skills: Word, Excel, Email, Internet, Databases.

Responsibilities

• Act as central point of contact for students with varied, complex and sensitive mental health and wellbeing difficulties.
• Provide advice, guidance and information on internal and external services.
• Provide assessment and short-term support to students, including safety planning.
• Refer to other agencies as appropriate.
• Manage safeguarding and follow up incidents and out-of-hours support.
• Offer proactive appointments and liaise with academic schools and university departments.
• Support staff with safeguarding, crisis management and training.
• Work in a multi-disciplinary team and coordinate with external bodies.
• Undertake regular training/CPD and keep up to date with legislation and policy.
• Maintain accreditations and promote wellbeing activities.
• Complete and maintain electronic notes per policy and data protection.

Skills

Crisis management

Safeguarding

Communication skills

Time management

Multi-disciplinary teamwork

Flexible working

IT skills

Diversity & inclusion

Education

Mental health professional qualification

Job description

Salary: £37,369 to £39,560 with progression to £46,970 per annum, pro rata

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 19 October 2026

Information about the role

The Wellbeing Consultancy team acts as an initial point of contact for students, parents, academics and other stakeholders to disclose welfare or safety concerns about any Newcastle University student. The team offers responsive support and signposting for students experiencing high distress and mental health concern, as well as guidance and consultancy to university colleagues.

This vital role would suit a candidate with experience of working in dynamic and fast-paced settings with a passion for working in Higher Education. Experience of working in mental health or safeguarding, with high distress and complex presentations is essential. Please note the qualification expectations prior to applying.

The workload model is split between ‘duty’ working – where the work is to assess and manage risk and complex mental health presentations - and follow up caseload intervention. The role is student-facing, requiring proactive engagement via in-person support, telephone calls, and online meetings.

You will work closely as part of a duty team, supporting colleagues and sharing responsibility for promoting student welfare, responding to concerns, and ensuring a safe and supportive environment. A strong team ethos and commitment to working together are essential.

The role is campus based. There may be some flexible hybrid working dependent on service need. The fixed working hours are 29.6 hpw, 4 days a week, between Monday to Friday, 9am-5pm.

Interviews to be held on Tuesday, 03 November 2026.

Please contact Welfare and Counselling Service Manager, Kirsty Hutchinson, on [e-mail] with any questions or for an informal discussion about the role.

The Role

To play a key role in contributing to a professional, specialist advice and guidance service to students with a range of mental health and wellbeing difficulties and vulnerabilities. This service enables students to engage in and access their studies and encourages academic progress and student retention.

To comprehensively respond to a range of concerns related to mental health and wellbeing risk and vulnerability, from a range of sources. This includes but is not limited to: external health and emergency services, students, families, academic and professional service colleagues, and other third parties.

To advise and support the wider HEI in relation to meeting the needs of students, acting as a source of knowledge and expertise on student mental health and welfare.
The role is campus based. There may be some flexible hybrid working dependent on service need.

You will work closely as part of a duty team, supporting colleagues and sharing responsibility for promoting student welfare, responding to concerns, and ensuring a safe and supportive environment. A strong team ethos and commitment to working together are essential.

Key Accountabilities

• To act as a central point of contact for students with varied, complex and sensitive mental health and wellbeing difficulties or vulnerabilities:
  • discuss support requirements;
  • provide advice, guidance and information on relevant internal and external services;
  • provide assessment and short-term support to students experiencing a range of welfare concerns, including safety planning;
  • refer to other agencies as appropriate;
  • manage risk appropriately, initiating safeguarding processes where necessary.

Presenting concerns may include; complex mental health, high distress and crisis, housing and welfare, police and crime matters (where students may be the alleged reporter or responder) such as allegations of assault, discrimination and sexual violence etc.

• To offer proactive appointments to students to discuss relevant support requirements and to facilitate any ensuing communication and liaison with academic schools and other University departments
• To manage safeguarding, student crisis and follow up ‘Out of Hours’ incidents. This may include, but is not exclusive to, missing students, hospitalisations, students being at risk to themselves or others, etc.
• To act as a consultant and trainer to university staff to provide support and clinical reasoning, working together to support students with a range of mental health and wellbeing vulnerabilities
• To work in a multi-disciplinary team fashion, liaising with both external bodies and internal colleagues to assist in providing adequate support for students
• To undertake regular training and CPD, keeping up to date with changes in legislation, Government policy, research etc. and act as an information resource to the University on matters relating to emotional and psychological difficulties and mental health
• To maintain memberships and accreditations under appropriate national bodies and relevant accreditations
• To participate in promotion of SHWS activity, open days, receptions, Welcome Week which, from time to time, may require working out-of-hours i.e. evenings and weekends (only very occasional)
• To complete and maintain the electronic notes adhering to the Service policy and data protection requirement

The Person (Essential)

Knowledge, Skills and Experience

• Knowledge and understanding of the implications of a range of mental health difficulties on individuals and potential impact on the University experience
• Strong experience of crisis management, safeguarding and coping with sometimes life-threatening situations
• A highly flexible working style, duty-style working
• Excellent communication, advice and guidance skills
• Ability to exercise initiative and judgement in relation to decision making
• Ability to manage time and resources effectively by prioritising and organising a high volume, complex and varied workload
• Evidence of experience of working in a multi-disciplinary team
• Evidence of commitment to principles of equal opportunities and diversity
• Competent IT skills: Word, Excel, Email, Internet, Databases

Attributes and Behaviour

• Takes the initiative to ensure future success of the University and area by presenting new ideas and approaches
• Recognises urgency and takes decisive action when required
• Accepts the reality and requirements of change as part of achieving organisational goals
• Anticipates change and prepares for it. Accepts change and ‘runs’ with it
• Establishes effective time management and workload systems, planning tasks in a systematic way in conjunction with team and area objectives
• Confidently deals with and considers large amounts of complex information quickly and identifies key issues

Qualifications

• A relevant professional qualification such as Mental Health Nurse/Social Worker/PWP/Counsellor, and/or substantial demonstrable expertise in mental health or safeguarding
• Qualifications in or experience of working in a safeguarding or crisis management role is desirable

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.