Mental Health Administrator

NHS; Oxford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Oxford is seeking an admin team member to provide crucial support in their Adult Mental Health Team. The role involves managing communications, reception duties, and assisting with patient documentation. The ideal candidate will have strong verbal and written skills, good organizational abilities, and relevant administrative experience, particularly in a healthcare setting. The position offers a supportive work environment, opportunities for professional development, and generous leave entitlements. Salary ranges from £24,937 to £26,598 per annum.

Benefits

Excellent opportunities for career progression

27 days annual leave plus bank holidays

NHS Discount across various retailers

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience of working in a team setting.
• NHS experience is preferred.
• Experience in a Social Care or Patient-facing setting.

Responsibilities

• Assist with reception duties for Outpatients departments.
• Manage incoming post and typing reports.
• Support the uploading of patient information in a timely manner.

Skills

Good written and verbal skills

Good organisational skills

IT skills including Outlook, Excel and Word

PowerPoint Skills

Education

Good level of general education English and Mathematics grade A-C or equivalent

Formal Secretarial Training (i.e. RSA or shorthand qualification)

Digital Dictation Experience

Job description

Are you seeking an admin role as part of a team where you can make a real difference?

If you're looking to join a unique administration team, The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from you.

We are dedicated to supporting a range of medical staff who provide support to adults of working age experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.

This is an administrative role which can be fast paced and challenging, requiring skill to handle all contacts with confidence, compassion, patience and professionalism. In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.

Main duties of the job

The responsibilities of the role include, but are not limited to:

• Answering the telephone, taking messages and processing enquiries.
• To assist with reception duties for Outpatients departments.
• Managing incoming post.
• To provide support with the typing of reports, letters and correspondence when required and to be responsible for the uploading patient information onto Carenotes in a timely manner.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

Supporting everyone with their mental health has always been important to us but, never more so than now.

So, if you have administration experience or, are interested in working in a Mental Health setting ,this could be the opportunity for you and just the team member we are looking for!

If you'd like to know more about the role or the team, then please get in touch with Andy, on [e-mail] or 07876 392735

Person Specification

Knowledge

• Good written and verbal skills
• Good organisational skills
• IT skills including Outlook, Excel and Word
• PowerPoint Skills

Qualifications

• Good level of general education English and Mathematics grade A-C or equivalent
• Formal Secretarial Training (i.e. RSA or shorthand qualification)
• Digital Dictation Experience

Experience

• Experience of working in a team setting
• NHS experience
• Experience of working in a Social Care / Patient facing setting

Personal Qualities

• Good communication skills with an empathetic approach
• High levels of emotional resilience
• Ability to work under pressure in a calm manner
• Personal Qualities
• Desire to work in a Mental Health Setting

Contractual Requirements

• Ability to travel between sites and to regional meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum/pro-rata