Менеджер успіху клієнтів — віддалено

Madfish; Remote; GBP 30,000 - 45,000; Full time

Job summary

An international technology company is seeking a Customer Success Manager to enhance client engagement and ensure satisfaction. The role involves responding to inquiries, training clients on tool integration, and collaborating with technical teams to address client needs. The ideal candidate is fluent in Ukrainian, possesses strong communication skills, and has an interest in IT. This position offers a fixed salary with monthly bonuses, remote work options, and a comprehensive benefits package including paid vacation and professional development support.

Benefits

Fixed salary + monthly bonuses

Paid vacation and sick leave

50% compensation for professional training

Cafeteria Plan

Team events

Corporate discounts

Learning and development opportunities

Sabbatical leave policy

Qualifications

• Fluent in Ukrainian and able to communicate effectively.
• Interest in IT and modern technologies.
• Ability to listen, explain clearly, and approach various clients.

Responsibilities

• Respond to client inquiries and help them utilize Ringostat fully.
• Train clients to integrate additional tools for business efficiency.
• Monitor customer satisfaction and proactively respond to requests.
• Collaborate with the technical team to resolve tasks efficiently.

Skills

Communication skills

Interest in IT and modern technologies

Ability to listen and explain clearly

High stress tolerance

Job description

An international technology company is seeking a Customer Success Manager to enhance client engagement and ensure satisfaction. The role involves responding to inquiries, training clients on tool integration, and collaborating with technical teams to address client needs. The ideal candidate is fluent in Ukrainian, possesses strong communication skills, and has an interest in IT. This position offers a fixed salary with monthly bonuses, remote work options, and a comprehensive benefits package including paid vacation and professional development support.