Membership Support Advisor

David Lloyd Clubs; Hatfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading health and wellness group in Hatfield is seeking a passionate Member Support Advisor. In this role, you will handle member queries through various channels including phone and chat, ensuring timely and accurate responses. Strong customer service skills and the ability to thrive in a fast-paced environment are essential. The position requires working five days out of seven, including weekends. Join us to create an inclusive culture where every team member feels valued.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement through internal training

Wagestream App: Get paid on demand

Access to our Benefits Suite

Responsibilities

• Handle member queries and requests through Chat, Telephone, and Email.
• Process membership queries accurately and efficiently.
• Engage with members to provide exceptional service.

Skills

Exceptional customer service skills

Resilience

Excellent communication skills

Organizational skills

Attention to detail

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skills
• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!