Membership Services Advisor

Membershipbespoke; City Of London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A not-for-profit member organization is seeking a Membership Services Advisor in Canary Wharf, Central London. This full-time role involves providing expert support to medical and dental professionals. Candidates must possess excellent communication skills, emotional intelligence, and a commitment to accuracy. The position comes with a competitive salary and benefits, including private medical insurance and a pension scheme.

Benefits

Private medical insurance

Season ticket loan scheme

Enhanced maternity and paternity pay

Contributory pension scheme

Company sick pay

Group income protection insurance

Ride to work scheme

Employee assistance programme

Holiday purchase scheme

Responsibilities

• Provide expert support to members of the medical and dental professions.
• Maintain a warm and empathetic customer service approach.

Skills

Excellent verbal and written communication skills

Ability to absorb and apply complex information

High emotional intelligence

Exceptional listening skills

Attention to detail

Strong problem solving skills

Resilience under pressure

Self-motivated work ethic

Team player

Genuine interest in supporting medical professions

Job description

Membership Services Advisor

Location: Office-based in Canary Wharf, Central London during the first year.
Hybrid working: Flexible/hybrid working arrangements available after the first year.

Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Membership Services Advisors.

Overview

They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.

Essential Criteria

• Excellent verbal and written communication skills, including accurate grammar and spelling
• The ability to absorb, retain and apply complex information – an excellent memory is essential
• High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
• Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
• High attention to detail and a commitment to accuracy
• Strong problem solving and critical thinking skills
• Resilience and the ability to work under pressure
• Self-motivated with a strong work ethic and a commitment to self-development
• A team player who contributes positively to a supportive and collaborative culture.
• Open to feedback and a willingness to learn
• A genuine interest in supporting the UK medical and dental professions.
• Ability to work in a professional, structured environment, with professional behaviour and conduct

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.