Membership Sales & Acquisition Executive

Hireful; Molesey; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A charitable organisation managing historical sites is seeking a Membership Sales & Acquisition Executive to drive growth through face-to-face acquisition at their palaces. The ideal candidate will have strong sales and customer service experience and excellent collaboration skills. This role offers hybrid working options and various benefits including enhanced holiday entitlement and pension contributions.

Benefits

Hybrid working (3 days onsite, 2 days at home)

Enhanced holiday entitlement

Generous Employer's Pension Contributions (up to 11%)

Annual Pay reviews & bonus

Critical Illness Cover & Life Assurance

Family friendly policies and benefits

Staff discounts and membership to all palaces

Qualifications

• Strong sales and training experience relating to subscriptions or membership schemes.
• Excellent collaboration and communication skills.
• Proactive, highly organised, and able to motivate large teams.

Responsibilities

• Drive growth of membership through face-to-face acquisition.
• Work closely with internal stakeholders to agree on sales targets.
• Develop and provide reporting against performance.

Skills

Sales experience

Customer service experience

Collaboration skills

Communication skills

Analytical skills

Marketing experience

Tools

Excel

Job description

Membership Sales & Acquisition Executive

Contract Type: Fixed Term Contract
Salary: £37,498 per annum
Hours: Full time, 36 hours per week, Monday - Friday
Location: Hampton Court Palace

Closing Date: 23:55pm 7th December 2025

We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

About Historic Royal Palaces

We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we're bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.

About the role and about you

As a charitable organisation, our members are essential to our growth and to achieving our strategy. In this Member Sales and Acquisition Executive role, you'll be responsible for driving the growth of membership through profitable face to face acquisition at our palaces.

This will include working closely with other internal stakeholders to agree sales targets, ensuring membership is represented and promoted across all our palaces and acting as the primary liaison between Front of House teams and Membership. Alongside the Membership Development Manager, you will own and develop an effective membership training programme for Front of House teams, develop and provide accurate reporting against performance, create and manage point of sale collateral, and support the wider Membership team with sales-related activity.

About you

You will have strong sales, training and customer service experience relating to subscriptions or membership schemes. Excellent collaboration and communication skills are a must, as you'll be working across multiple palaces to motivate large teams to sell and promote membership. Marketing experience would be advantageous, to support with onsite and offsite acquisition campaigns. This role would suit someone who is target driven with strong analytical and reporting skills (advanced in Excel). This is an exciting opportunity to grow the membership base of Historic Royal Palaces, so being proactive, highly organised, and an excellent communicator and influencer is essential.

Benefits include:

• Hybrid working (3 days onsite, 2 days at home)
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & bonus
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces

How to apply:

Interviews held: week commencing 15 December 2025, in person at Hampton Court Palace.

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Historic Royal Palaces is also committed to high quality Safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our charity who does not meet our required standards.

You may have experience in the following: Membership Sales Executive, Customer Acquisition Manager, Membership Development Officer, Sales and Marketing Executive, Membership Engagement Coordinator, Customer Relationship Manager, Membership Services Executive, Sales Support Officer, Member Acquisition Specialist, Fundraising and Membership Officer, etc.

REF-225 171