Membership Experience Manager

CHM; England; Hybrid; GBP 42,000; Full time

Job summary

A charitable organization in the UK is seeking a Membership Experience Manager to lead the delivery of outstanding services to its members. This permanent, full-time position will focus on enhancing member experiences through effective team management and strategic development. The ideal candidate has proven experience in membership environments, strong leadership skills, and the ability to drive engagement and retention strategies. This role offers hybrid working and a competitive salary of £41,291 per annum.

Benefits

36 days holiday including bank holidays

Enhanced parental leave

Flexible working

Private counselling service

Professional development opportunities

Qualifications

• Proven experience in a membership-based environment.
• Strong leadership and people management skills.
• Excellent written and verbal communication abilities.
• Analytical skills with experience interpreting complex data.
• Ability to manage multiple projects independently.

Responsibilities

• Lead Membership Team to deliver excellent member services.
• Oversee the full membership journey from onboarding to reactivation.
• Support development of membership acquisition and retention strategies.
• Ensure accurate information is provided to members.
• Maximize engagement with membership and advocacy initiatives.
• Track and analyze membership data to identify improvements.

Skills

Service delivery

People management

Communication skills

Analytical skills

Project management

Job description

Thi charity is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to its members.

Job Title: Membership Experience Manager
ContractType: Permanent, Full Time
Location:High Wycombe (Hybrid working available)
Salary:£41,291 per annum
Salary Band:Services (SE3)
Line Management:3 FTEs
Benefits:36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date:19th January 2026 (early applications may be reviewed as received)

This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring that this charity's membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture.

Key Responsibilities

• Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences.
• Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation.
• Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity.
• Ensure accurate, high-quality information is provided to members across all channels, including the Helpline.
• Work collaboratively across the charity to maximise engagement with membership, fundraising, volunteering and advocacy initiatives.
• Track and analyse membership data and KPIs to identify insights, improvements and future opportunities.

About You

They are looking for a confident and supportive leader with a strong background in membership or service delivery. You will bring:

• Proven experience delivering excellent service within a membership-based environment.
• Strong people management skills, with the ability to motivate, develop and support a team.
• Excellent written and verbal communication skills.
• Strong analytical and numeracy skills, with experience interpreting complex data.
• The ability to manage multiple projects on your own initiative while working collaboratively across teams.

About The Organisation

Our client is the charity for people who need to live without gluten. For over 50 years the organisation has been helping people withcoeliac diseaseand related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Their work ensures that no one’s life is limited by gluten.

Interested?

Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).

Candidates may also be searching for similar roles such as:Membership Manager, Supporter Experience Manager, Customer Experience Manager, Member Services Manager, or Engagement Manager.

Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.