Membership Experience Host - Grays

Everlast Gyms; Grays; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness establishment in Grays is seeking a passionate individual for a member-facing sales and service role. The position involves welcoming members, driving sales, and ensuring a positive gym experience. Candidates should have strong customer service skills and a genuine interest in fitness. This role also includes administrative tasks and key holder responsibilities, offering opportunities for career progression and personal development.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly Frasers Champion awards

Opportunity for personal training sessions

Training and development opportunities

Qualifications

• Outgoing and positive attitude towards member service.
• Confident in handling administration tasks.
• Ability to drive membership sales and retention.

Responsibilities

• Act as the first point of contact for members.
• Support membership sales and retention.
• Handle key holder responsibilities for club operations.
• Maintain cleanliness and hygiene standards.

Skills

Customer experience

Sales focus

Administration

Flexibility

Interest in fitness

Job description

About the Role

Welcoming members and guests, ensuring every interaction is positive and professional. Supporting membership sales and retention by providing excellent service and guidance. Driving secondary spend KPIs by promoting products and services available in-club. Maintaining a high standard of cleanliness and hygiene across the club. Acting as a competent key holder, opening and closing the club as required. Handling administrative duties, including use of the membership software system. Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement. Supporting the Fitness Manager and wider team in delivering gym floor initiatives. Ensuring member feedback and complaints are handled professionally and escalated when needed. Actively experiencing the products and services on offer so you can confidently recommend them to members.

What We're Looking For

Outgoing, positive, and passionate about delivering great customer experiences. Confident in administration and able to handle day‑to‑day club systems. Sales‑focused, with the drive to hit membership and retention targets. Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed. Passionate about fitness, with a genuine interest in our products and services. Ambitious, with a willingness to learn and develop your skills for future progression.

Key Responsibilities

At Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Our Principles

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.

BORN IN THE BRONX IN 1910, EVERLAST IS SYNONYMOUS WITH GREATNESS.