Membership Experience Host

Everlast Gyms; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness organization in the East Midlands is looking for a passionate individual to provide outstanding customer experiences and boost membership sales. Responsibilities include welcoming guests, supporting gym initiatives, and promoting products. Ideal candidates are flexible, ambitious, and have a strong interest in fitness. Perks include free gym membership and opportunities for career development.

Benefits

Free gym membership

20% discount across all brands

Monthly awards with double salary

Personal training opportunities

Training and development opportunities

Qualifications

• Outgoing and positive demeanor important for customer interactions.
• Confident in using membership software and handling administrative tasks.
• Ability to work varied shifts and take on key holder duties.

Responsibilities

• Welcome members and guests, maintaining a professional atmosphere.
• Support membership sales and retention through excellent service.
• Promote gym products and services to enhance secondary spend.

Skills

Customer service focus

Sales ability

Administration skills

Flexibility

Passion for fitness

Willingness to learn

Job description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• About You: Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.