Membership Experience Host

Everlast Gyms; Batley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness provider in Batley is seeking a Host to be the first friendly face for members. This role involves driving membership sales and providing excellent customer service, maintaining cleanliness, and acting as a key holder. Candidates should be outgoing, administration-savvy, and passionate about fitness. This position offers various benefits including gym membership and training opportunities.

Benefits

Free gym membership

20% discount on Frasers Group brands

Monthly awards with double salary for winners

Opportunity to deliver personal training sessions

Career development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in administration and handling club systems.
• Ambitious with a willingness to learn and develop skills.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention with excellent service.
• Drive secondary spend KPIs by promoting products and services.
• Maintain high standards of cleanliness and hygiene.
• Act as a competent key holder, managing club opening and closing.
• Handle administrative duties using membership software.
• Stay informed about fitness challenges and promote engagement.
• Support the Fitness Manager in delivering gym initiatives.

Skills

Customer service

Sales-focused

Administration

Flexibility

Passion for fitness

Job description

Company Description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

Welcoming members and guests, ensuring every interaction is positive and professional.

Supporting membership sales and retention by providing excellent service and guidance.

Driving secondary spend KPIs by promoting products and services available in-club.

Maintaining a high standard of cleanliness and hygiene across the club.

Acting as a competent key holder, opening and closing the club as required.

Handling administrative duties, including use of the membership software system.

Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.

Supporting the Fitness Manager and wider team in delivering gym floor initiatives.

Ensuring member feedback and complaints are handled professionally and escalated when needed.

Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.

Confident in administration and able to handle day-to-day club systems.

Sales-focused, with the drive to hit membership and retention targets.

Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.

Passionate about fitness, with a genuine interest in our products and services.

Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.