Membership Experience Host

Everlast Gyms; Bangor; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gym brand is seeking enthusiastic staff to enhance member experiences and support membership sales in Bangor. Responsibilities include welcoming guests, promoting gym services, maintaining cleanliness, and assisting with administration. Ideal candidates will have a passion for fitness and strong customer service skills. Join a dynamic team with development opportunities and perks such as free gym membership and discounts across brands.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with bonuses

Opportunity for personal training sessions

Career training and development opportunities

Qualifications

• Proven customer service skills and ability to handle interactions positively.
• Experience with administrative duties in a club or similar environment.
• Strong sales skills with a drive to meet membership targets.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention through excellent service.
• Drive secondary spend KPIs and promote products/services.
• Maintain a clean and hygienic club environment.
• Act as a key holder, managing opening and closing duties.
• Handle administrative tasks and use membership software.
• Promote engagement in fitness challenges and classes.
• Support the Fitness Manager and gym initiatives.

Skills

Outgoing and positive attitude

Confident in administration

Sales-focused

Flexibility and adaptability

Genuine interest in fitness

Ambitious and willing to learn

Job description

What You’ll Be Doing

Welcoming members and guests, ensuring every interaction is positive and professional.

Supporting membership sales and retention by providing excellent service and guidance.

Driving secondary spend KPIs by promoting products and services available in-club.

Maintaining a high standard of cleanliness and hygiene across the club.

Acting as a competent key holder, opening and closing the club as required.

Handling administrative duties, including use of the membership software system.

Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.

Supporting the Fitness Manager and wider team in delivering gym floor initiatives.

Ensuring member feedback and complaints are handled professionally and escalated when needed.

Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

Outgoing, positive, and passionate about delivering great customer experiences.

Confident in administration and able to handle day‑to‑day club systems.

Sales‑focused, with the drive to hit membership and retention targets.

Flexible and adaptable – able to work varied shifts and step into operational / key holder duties when needed.

Passionate about fitness, with a genuine interest in our products and services.

Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.