Membership Engagement Officer

The Royal British Legion; Itchen Abbas; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent charity organization is seeking a Membership Engagement Officer to provide support and guidance to members in Hampshire and Isle of Wight. This role involves building strong relationships with volunteers and overseeing membership compliance. The position requires flexibility and includes travel within the South West area. Generous employee benefits include paid holidays and pension contributions.

Benefits

28 days paid holiday

Generous pension contributions

Employee Assistance Programme

Flexible working options

Qualifications

• Must live within reasonable distance of designated region.
• Full UK driving license required.
• Previous experience engaging volunteers is a plus.

Responsibilities

• Provide support, advice, and guidance to members.
• Engage with County Committees and respond to membership queries.
• Facilitate sharing best practices within the membership.

Skills

Effective communication

Relationship building

Organizational support

Job description

Would you like to provide support, advice and guidance to the Royal British Legion members in Hampshire and Isle of Wight? Are you an effective communicator who can build relationships with our diverse volunteers? If so we would love to hear from you!

Our Membership Engagement Team provides support, advice and guidance to ensure that our members can continue to be the force for good in their communities. Through strong relationships, the team facilitates the sharing of great practice and ensures that the membership remains compliant. The Membership Engagement Officers (MEOs) are actively engaged within their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Membership Engagement Officer (MEO) is a key role which inspires and engages our membership to be active and fulfil their role and purpose while remaining compliant with the Legion's Membership handbook and policies. Every day will be different as this role will see you responding to the needs of the individual county of responsibility. It is a challenging and exciting post where no two days will be the same.

You will provide organisational support, advice and information to our members, and work closely with County Committees, the membership central team staff and other departments. This a varied role which covers a range of duties from connecting and building relationships with Branches to compliance oversight and responding to membership queries.

You will be contracted to your home address. You will be expected to work both there and on a mobile basis at other locations in the South West area, with occasional travel (incl. for monthly team meetings) beyond this area.

This is a Fixed Term Contract opportunity until January 2027.

Some evening and weekend work will be required, including an occasional requirement for some overnight stays.

If you are already an RBL member serving on a committee as an active officer, you cannot be an MEO in your designated area of work.

Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility. And you must hold a full UK driving licence.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Employee benefits

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!