Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower

Jumeirah; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned luxury hotel located in the heart of Knightsbridge is seeking a Membership Coordinator to join their team at The Peak Spa. The ideal candidate will excel in customer service and have a flexible approach, with experience in a similar role within high-end hospitality. Responsibilities include managing member inquiries, supporting onboarding, and coordinating events. The position offers a supportive environment, competitive salary, and various employee benefits, ideal for those passionate about delivering excellent service.

Benefits

Competitive salary + excellent service charge

Colleague discounts on food and hotel stays

Access to Learning & Development programmes

Extra holiday for significant birthdays

Qualifications

• Experience in a similar role within a luxury hotel.
• Ability to adapt and appreciate cultural diversity.

Responsibilities

• Act as the primary point of contact for members.
• Assist with onboarding new members.
• Coordinate member events and activities.
• Maintain accurate member records.
• Prepare reports for the Membership Manager.

Skills

Excellent listening skills

Customer orientation

Adaptability

Passion for driving excellence

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a Membership Coordinator to join us Jumeirah Carlton Tower in The Peak Spa.

Responsibilities

• Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
• Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
• Support the coordination and communication of member events, activities, and experiences.
• Build and maintain positive relationships with members, ensuring a warm, personalised, and consistent level of service. Greeting by name where possible.
• Maintain accurate and up-to-date member records on MRM, Book4time and Sales Reconciliation sheet.
• Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity.
• Passion for driving excellence.
• Adaptable and flexible.
• Similar experience in a similar role within a luxury Hotel.

Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty