Membership Concierge — Luxury Hospitality Experience

Jumeirah; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned luxury hotel located in the heart of Knightsbridge is seeking a Membership Coordinator to join their team at The Peak Spa. The ideal candidate will excel in customer service and have a flexible approach, with experience in a similar role within high-end hospitality. Responsibilities include managing member inquiries, supporting onboarding, and coordinating events. The position offers a supportive environment, competitive salary, and various employee benefits, ideal for those passionate about delivering excellent service.

Benefits

Competitive salary + excellent service charge

Colleague discounts on food and hotel stays

Access to Learning & Development programmes

Extra holiday for significant birthdays

Qualifications

• Experience in a similar role within a luxury hotel.
• Ability to adapt and appreciate cultural diversity.

Responsibilities

• Act as the primary point of contact for members.
• Assist with onboarding new members.
• Coordinate member events and activities.
• Maintain accurate member records.
• Prepare reports for the Membership Manager.

Skills

Excellent listening skills

Customer orientation

Adaptability

Passion for driving excellence

Job description

A renowned luxury hotel located in the heart of Knightsbridge is seeking a Membership Coordinator to join their team at The Peak Spa. The ideal candidate will excel in customer service and have a flexible approach, with experience in a similar role within high-end hospitality. Responsibilities include managing member inquiries, supporting onboarding, and coordinating events. The position offers a supportive environment, competitive salary, and various employee benefits, ideal for those passionate about delivering excellent service.