Membership Administrator

Nationwide Recruitment Service & HR Careers; City of Westminster; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A respected professional body in Central London is looking for a detail-oriented Membership Administrator to support over 1,000 members and enhance the organisation's mission. This role includes membership database management, social media engagement, and administrative support for committees. Ideal candidates should have a strong academic background, proven administrative abilities in a professional office setting, and skills in CRM and CMS tools. Flexible working conditions are available.

Qualifications

• Evidence of ongoing professional development through courses or certifications.
• Meticulous attention to detail and strong organisational skills.
• Experience in a membership-based or medical organisation required.

Responsibilities

• Support committees with agendas, minutes, and logistics.
• Manage membership database and process applications.
• Coordinate ballots and nominations.
• Update website content and promote events.
• Create and schedule social media posts.

Skills

Excellent communication skills

Attention to detail

Organisational skills

Social media content creation

Microsoft Office

Education

Strong academic foundation

Tools

CRM

CMS

Job description

Overview

Membership Administrator – £30,000–£35,000 – Central London – Hybrid

Join a respected professional body as a Membership Administrator, supporting over 1,000 members and contributing to the delivery of a high-profile international conference. We’re seeking a proactive, detail-oriented individual to provide secretarial and administrative support while playing a key role across governance, membership services, event coordination, and digital communications. This is a varied and rewarding role within a small, friendly team — ideal for someone who thrives on structure, precision, and purpose. From CRM and committee minutes to social media and website updates, your work will help shape the member experience and support the organisation’s wider mission.

Key Responsibilities

• Committee Support
  • Provide secretarial and admin support for Executive, Council, Global, and ad hoc committees
  • Book meeting rooms, catering, and AV
  • Prepare agendas, paperwork, and take minutes
  • Attend meetings and follow up on actions
  • Keep committee information up to date on the website
• Membership Administration
  • Manage the membership database (CRM)
  • Process applications and prepare approval lists for Council and AGM
  • Respond to member enquiries and chase arrears
  • Maintain accurate records
  • Support membership marketing and engagement
• Ballot Coordination
  • Maintain job descriptions for committee and membership roles
  • Issue calls for nominations and prepare ballot papers
  • Update officer and Council member profiles online
• Communications & Social Media
  • Act as first point of contact for incoming correspondence
  • Respond or redirect queries appropriately
  • Contribute to social media around events, campaigns, and announcements
  • Help promote conferences and courses across digital platforms
• Website Management (CMS)
  • Update website content (training provided)
  • Promote events and courses online
  • Action communications received via the website
  • Ensure content is accurate, timely, and engaging

Qualifications

• To Apply, You Must Have :
• A strong academic foundation with evidence of ongoing professional development (courses, certifications, or exams)
• Excellent communication skills and confidence engaging at all levels
• Meticulous attention to detail and strong organisational skills
• Experience in a membership-based, health, charity, or medical organisation
• Proven admin experience in a professional office setting
• Hands-on experience with membership administration
• Minute-taking experience
• Confidence using CRM, CMS, and Microsoft Office
• Skills in social media content creation and website editing
• Strong written communication and multitasking ability

What You’ll Be Doing

• Supporting committees with agendas, minutes, and logistics
• Managing the membership database and processing applications
• Coordinating ballots and nominations
• Updating website content and promoting events
• Creating and scheduling social media posts
• Handling member queries and correspondence
• Assisting with speaker coordination and admin for two major UK conferences per year

Salary, Location & Hours

• Salary: UP TO £35,000 incl. London weighting
• Hours: Full-time, 36.5 hrs/week
• Hybrid: Some remote working available
• Location: Central London WC2

Additional Information

Easily commutable from: London zones 1–6 and surrounding areas. If you tick every box and want to grow in a collaborative, purpose-led environment — apply now. Not quite the right fit? Explore other roles via Nationwide Recruitment Service.