Member Support Advisor — Flexible & Growth‑Oriented

Yorkshire Building Society; West Carr; On-site; GBP 13,000 - 16,000; Part time

Job summary

A leading financial services organization in the United Kingdom is seeking a part-time Customer Service Advisor. The role involves supporting members by helping them find the right products and services, facilitating conversations both in-branch and over the phone. Exceptional relationship management and adaptability are desired skills, along with a commitment to personal development. The position offers flexibility, development opportunities, and a comprehensive benefits package including holidays and bonuses.

Benefits

25 days holiday plus Bank Holidays

7% on-target bonus, up to 15% maximum

11% pension contribution

Private medical insurance

Access to self-service benefits portal

Qualifications

• Demonstrating exceptional adaptability and thriving in dynamic environments.
• Exceptional relationship management skills with a focus on empathy.
• Display strong digital literacy skills to enhance productivity.

Responsibilities

• Support members in finding the right products and services.
• Facilitate conversations through various channels such as phone and in-branch.
• Challenge yourself to go the extra mile for colleagues and members.

Skills

Exceptional relationship management skills

Empathy

Adaptability

Digital literacy

Growth mindset

Job description

A leading financial services organization in the United Kingdom is seeking a part-time Customer Service Advisor. The role involves supporting members by helping them find the right products and services, facilitating conversations both in-branch and over the phone. Exceptional relationship management and adaptability are desired skills, along with a commitment to personal development. The position offers flexibility, development opportunities, and a comprehensive benefits package including holidays and bonuses.