Member Operations Advisor

Harper Finance; Leicester; Remote; GBP 40,000 - 60,000; Part time

Job summary

A financial services company is seeking multiple Customer Service Administrators. Candidates should be reliable and customer-centric, able to handle member queries via various platforms. This temporary role runs from December 8th to January 16th, requires a week of training in Leicestershire, and can transition to remote work. Specific skills include the ability to work autonomously and meet fast-paced targets.

Qualifications

• Responsibilities include processing applications and responding to queries.
• Experience in customer service preferred.

Responsibilities

• Process eligibility and renewal applications for the member scheme.
• Respond to member queries across various platforms.
• Handle first-line complaints and escalate when necessary.
• Maintain quality standards to meet company expectations.
• Contribute to team KPIs including customer satisfaction.

Skills

Able to work at a fast pace and to targets

Able to work autonomously

Job description

Customer Service Administrator

£14.70 per hour

Remote (after 1 week of training in Leicestershire)

Monday to Thursday 9 am – 5 pm (28 hours)

Temporary contract: 8th December to 16th January

We have an exciting opportunity for multiple Customer Service Administrators. We’re looking for reliable and customer‑centric individuals who can support the customer base with a variety of queries.

Duties will include:

• Processing eligibility and renewal applications for the member scheme
• Responding to member queries across Live chat, Email, Zendesk CRM, and Social Media
• Providing first‑line complaint handling and escalating where appropriate
• Maintaining consistent quality to meet company standards
• Contributing to team KPIs, including Customer satisfaction score, handling time, and resolution rate

Skills and experience required:

• Able to work at a fast pace and to targets
• Able to work autonomously

More information:

• This is a temporary role from 8th December to 16th January
• You must be able to attend office‑based training in Leicestershire for 1 week (Monday 8th December to Friday 12th December 9-5), so having your own car would be preferred
• The role will be remote after training, equipment will be provided, but you must have a suitable work space and a strong internet connection

Apply NOW to avoid disappointment. Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.