Member of Technical Staff - IT Engineering

Reflection; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Top-tier compensation

Comprehensive medical, dental, vision insurance

Fully paid parental leave

Paid time off

Daily lunch and dinner

Job summary

Reflection in Greater London is seeking a Member of Technical Staff - IT Engineer to manage operational and strategic IT responsibilities. You will handle IT requests, improve processes, and support executives in a customer-facing role.

The ideal candidate has recent experience with Tier 1 and Tier 2 support, strong technical expertise, and knowledge of both macOS and Windows systems. Great benefits include competitive compensation, comprehensive insurance, and paid parental leave.

Qualifications

• Recent experience with Tier 1 and Tier 2 IT support.
• Comfort in a customer-facing role dealing with diverse clients.
• Strong technical depth and domain expertise.

Responsibilities

• Handle day-to-day operational IT requests.
• Define and implement efficient IT processes.
• Provide white-glove operational support for executives.

Skills

Tier 1 and Tier 2 IT support

Customer-facing communication

macOS and Windows

User onboarding and offboarding

MDM solutions

Google Workspace administration

Technical communication

Tools

Rippling

Okta SSO

Jamf

Google Workspace

Slack

Jira

Linear

Job description

Our Mission

Reflection’s mission is to build open superintelligence and make it accessible to all. We’re developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond.

Role Overview

Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal‑customer‑facing role in which you will be regularly supporting executives, executive assistants, engineers, and non‑technical people with everyday IT problems.

Key Responsibilities

• Handle day‑to‑day operational IT requests
• Define and implement systems and processes that will help the IT function operate more efficiently
• Act as the on‑prem IT lead at our New York headquarters
• Provide white‑glove operational support for executives
• Facilitate rapid growth by providing a friendly onboarding experience for new employees
• Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
• Support IT Security initiatives, including hardware security key rollout and device posture attestation
• Manage SaaS platforms and spend
• Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

Required Qualifications

• Recent experience with Tier 1 and Tier 2 IT support
• Comfort working in a customer‑facing role in which you are dealing with executives, executive assistants, engineers, and non‑technical people
• Ability to navigate complex, non‑trivial problems with minimal support
• Experience working with both macOS and Windows devices (Linux is a bonus)
• Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
• Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
• Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud (FleetDM is a bonus)
• Experience administering Google Workspace, Slack, Jira, and Linear
• Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences

What We Offer

We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent‑dense team. You will help define our future as a company, and help define the frontier of open foundational models.

We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.

• Top‑tier compensation: Salary and equity structured to recognize and retain the best talent globally.
• Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance.
• Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning.
• Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time.
• Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off‑sites and team celebrations.