Member-First Support Specialist | Stock Options & Benefits

Yonder; Cardiff; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Stock options

Private healthcare

Learning allowance

Team events

Cycle to work

Job summary

Yonder in Cardiff is building the financial membership of the future and is hiring a Customer Support specialist to help members across calls, chat, and email with world-class service.

You will work 3x11.5 hour shifts per week, including bank holidays, and review guides while supporting KPIs as the product evolves. Benefits include stock options, private healthcare and learning allowance.

Qualifications

• Experience in customer support, preferably in fintech or fast-paced startups.
• Ability to manage multiple chats/calls with accuracy and speed.
• Experience handling escalations or investigations in a financial services context.
• Willingness to work 3x11.5 hour shifts per week including weekends/bank holidays.

Responsibilities

• Interact with members via calls, chats and email, delivering timely, product-informed support.
• Review internal guides and FAQs to identify areas for improvement.
• Contribute to metrics and KPIs, feeding back trends to the team.
• Participate in Member Support syncs and refresher sessions as the product evolves.

Skills

Customer support

Intercom

Time management

Problem solving

Financial services

Tools

Intercom

Job description

Yonder in Cardiff is building the financial membership of the future and is hiring a Customer Support specialist to help members across calls, chat, and email with world-class service.

You will work 3x11.5 hour shifts per week, including bank holidays, and review guides while supporting KPIs as the product evolves. Benefits include stock options, private healthcare and learning allowance.