Member Experience Manager

Tate; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent cultural organization in Greater London is seeking a Member Experience Manager to lead a front of house team. The ideal candidate will oversee operations, manage a high-performing team, and enhance the member experience. This role is perfect for someone transitioning from hospitality or retail to a more structured office environment. Candidates should have experience in team management, excellent communication skills, and a passion for service. The organization offers a supportive, people-first culture focused on growth and development.

Benefits

Wellness-focused perks

Collaborative culture

Opportunities for growth

Qualifications

• Proven experience managing or supervising a team.
• Background in hospitality, retail, coworking or any customer-centric environment.
• Strong communication and organizational skills.

Responsibilities

• Leading and developing a high-performing team to deliver outstanding service.
• Managing day-to-day operations across reception, meeting rooms, and shared spaces.
• Acting as the go-to person in the absence of the General Manager.

Skills

Team management

Customer service

Communication

Organizational skills

Problem-solving

Job description

Member Experience Manager

£35,000 + Benefits
London | Full-time | Permanent

Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything.

As Member Experience Manager, you'll lead a front of house team to deliver a seamless, high-quality experience for members and guests. You'll be the driving force behind a welcoming, professional atmosphere that supports productivity, wellbeing and connection.

What You'll Be Doing:

• Leading and developing a high-performing team to deliver outstanding service
• Managing day to day operations across reception, meeting rooms and shared spaces
• Acting as the go-to person in the absence of the General Manager
• Overseeing stock, amenities and supplier coordination
• Supporting recruitment, on-boarding and team development
• Handling member feedback and ensuring swift, thoughtful resolutions

Why This Role?

This is an ideal next step for someone looking to transition from a fast-paced, customer-facing industry such as hospitality or retail into a more structured, office-based environment. You'll enjoy:

• Monday - Friday with regular working hours
• A beautifully designed workspace with wellness-focused perks
• A collaborative, people-first culture that values creativity and initiative
• Opportunities for growth and development in a forward-thinking organisation

What We're Looking For:

• Proven experience managing or supervising a team
• A background in hospitality, retail, coworking or any customer-centric environment
• Strong communication and organisational skills
• A proactive, solutions-focused mindset
• A genuine passion for delivering exceptional service

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application