Member Experience Leader — Free Gym Membership & Growth

Fitness First; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness organization in the City Of London is seeking a Member Experience Manager to enhance member journeys and ensure excellent service. You'll engage with members, lead by example, and help the team maintain high standards of customer service. Ideal candidates will be passionate about fitness and possess strong communication skills. A competitive salary and valuable perks, including a free gym membership, are offered.

Benefits

Free gym membership

Career development and training prospects

Birthday off

Qualifications

• Essential to have a passion for fitness and good customer skills.
• Aptitude to meet set targets and deadlines.
• Team player with a can-do attitude.

Responsibilities

• Own and conduct the member journey in the club.
• Focus on retaining members by providing the best welcome.
• Take ownership of feedback and complaints.

Skills

Passion for fitness

Customer service skills

Great communication

Team player

Education

Fitness qualification (desired)

Job description

A leading fitness organization in the City Of London is seeking a Member Experience Manager to enhance member journeys and ensure excellent service. You'll engage with members, lead by example, and help the team maintain high standards of customer service. Ideal candidates will be passionate about fitness and possess strong communication skills. A competitive salary and valuable perks, including a free gym membership, are offered.